Temporary Sales Support Associate

About the Role

An integral part of the store’s overall success and efficiency, the Sales Support Associate demands direct attention to our brand commitment when servicing our customers. This role leaves a lasting impression through friendly, efficient interactions at our cash wrap and a well-maintained sales floor. Accurate and effective work supports the flow of product from receipt through the point of sale.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Requirements

• 1+ years of previous retail experience (cashier/stock experience, sales, etc.), preferably in a luxury retail service environment. A combination of education and experience will be considered.
• Current knowledge of fashion trends and competition in the marketplace.
• Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS, and Internet), utilize walkie-talkie, understand and read price and product release sheets.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency.
• Ability to lift at least 25 lbs. regularly (up to 50 lbs. occasionally), climb, bend, kneel, and maneuver sales floor and stockroom.

Competencies

• Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback; faces up to people problems quickly and directly.
• Creativity: Comes up with new and unique ideas; makes connections among previously unrelated notions; seen as original and value-added in brainstorming settings.
• Customer Focus: Dedicated to meeting the expectations of internal and external customers; uses customer information for improvements; acts with customers in mind.
• Dealing with Ambiguity: Can effectively cope with change; shifts gears comfortably; decides and acts without having the total picture; handles risk and uncertainty.
• Drive for Results: Exceeds goals successfully; consistently a top performer; bottom-line oriented; pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people; builds rapport; uses diplomacy and tact; diffuses high-tension situations.
• Learning on the Fly: Learns quickly when facing new problems; open to change; analyzes successes and failures; experiments to find solutions.

For People Managers:

• Strategic Agility: Sees ahead clearly; anticipates future consequences; creates competitive and breakthrough strategies.
• Developing Direct Reports and Others: Provides challenging tasks; holds development discussions; constructs compelling development plans.
• Building Effective Teams: Blends people into teams; fosters open dialogue; defines success in terms of the whole team.

Schedule

Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high-traffic retail days (including public holidays).

Pay

Base Pay Range: $15.00–$21.75. Tapestry will comply with minimum wage requirements and any other applicable pay laws based on city, county, and state regulations.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid paternity and maternity leave
• Commuter benefits
• Disability insurance
• Tuition assistance