Temporary Room Attendant

About the role

A Room Attendant is responsible for providing guests services in the hotel and offering Full Service and Turndown Service for guests in an efficient manner that is aligned with the luxury standards of the hotel.

Responsibilities

• Perform a variety of cleaning activities such as sweeping, mopping, dusting, and polishing.
• Ensure all rooms are cared for and inspected according to company standards.
• Notify superiors of any damages, deficits, and disturbances through Knowcross.
• Check stocking levels of all consumables and replace and refill all amenities according to Ned Standards.
• Cleans, fills, and replenishes enough water bottles for each room to receive at least two per turndown for the entire building.
• Ensures that all items necessary for turndown service are stocked in the housekeeping closets on each floor.
• Delivery of all items necessary for turndown to guest rooms.
• Responds to calls via radio, KnowCross, or per other hotel protocol.
• Assists in clearing rooms and guest corridors of unneeded or dirty items.
• Removes trash and recyclables to designated areas.
• Replaces/replenishes guest room amenities as needed or requested by room attendants, managers, or guests.
• Adhere strictly to rules regarding health and safety and be aware of any company-related practice.
• Establishing and maintaining good communications and teamwork with colleagues and other departments.
• Participating in scheduled departmental meetings and all other relevant meetings as requested.
• Adhering to all standards of operations, policies and procedures, manuals, memos, and verbal instructions.

Requirements

• Must be able to seize, grasp, turn, and hold objects with hands.
• Must be able to make fast-paced periodical movements are required to go from one part of the property to others.
• Must be able to move, pull, carry, or lift at least 20 pounds.
• Must be able to kneel, bend, crouch occasionally, and climb is required.
• Must be able to perform physical activities such as lifting, cleaning, and stooping.
• Must be able to stand, walk, lift, and bend for long periods.
• Must be able to bend, stoop, lift, reach, push, twist, walk, crouch, and squat.

Qualifications

• Ability to work with minimum supervision and maintain a high level of performance.
• Prioritization and time management skills.
• Working quickly without compromising quality.
• Must be able to access all areas of the property across varied terrain and footing.
• Must be able to multi-task and display the ability to recognize that the guests' interests and needs are always primary.
• Must be able to lift at least 20 lbs. regularly.
• Must be able to work a flexible work schedule, including evenings, weekends, and holidays.
• Must possess a professional presentation.
• Highly responsible and reliable.

Working Conditions/Environment

The noise level in the work environment is usually moderate. The person having this position may have to lift up to 50lbs on a daily basis. The person having this position may have to sit for one (1) hour, stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for eight (8) or more hours per day.

Benefits

• Medical, Dental, Vision, Company Paid Life, Short Term Disability, Long Term Disability Insurance
• Referral bonus + competitive compensation
• Career development, career training
• Flexible work schedules
• Discounted family rates
• Family meals
• Two weeks’ vacation, 9 days PTO, 9 Holidays