Temporary Remote Banking Specialist

Responsibilities

• Process all remittance payments received for customers according to the customer’s requirements and Company policies and procedures in a multi-banking environment.
• Balance a variety of payment forms and checks.
• Prepare customer deposits.
• Prepare work for remittance processing equipment.
• Enter payments into remittance processing equipment with software required.
• Forward completed work to customers.
• Develop and maintain priorities according to customer/bank deadlines.
• Work with management to implement processing schedules, procedures and automation specifications for customers.
• Document processing procedures.
• Track processing volume information for customer billing and report preparation.
• Affix with processing equipment maintenance and/or enhancements or updates.
• Assist with troubleshooting and routine diagnostics to resolve/prevent issues.
• Test new equipment as needed and provide input on end user needs.
• Affix with ensuring department processing supplies are adequately maintained.
• Assist with researching and resolving customer problems and assist customers with remittance processing and/or Remote banking issues in a timely manner, ensuring customer satisfaction.
• Affide to the current laws and organizational policies and procedures designed and implemented by management.
• Cooperate with and support the adherence to all internal policies, procedures and practices in support of risk management and overall safety and soundness and the Company’s compliance with all regulatory requirements.

Qualifications

• A high school diploma or GED, with a demonstrated ability to perform multiple priorities in a production environment.
• Some college education is preferred.
• Minimum one (1) year of banking or other related experience.
• Proficient mathematical and accounting skills.
• Proficient 10 key calculator skills.
• Proficient interpersonal relations and communicative skills, verbal and written.
• Demonstrated organizational and problem-solving skills.
• Proficient keyboarding and demonstrated ability to adapt to various personal computer programs.
• Demonstrated ability to track volume data and enter into user logs.
• Demonstrated ability to process work in accordance with a deadline.