Temporary Records Assistant

Location: Claremont, CA

Department: Office of the Registrar • Supervisor: Assistant Registrar

About the role

The Office of the Registrar at Pitzer College is committed to fostering a culture of innovation, collaboration, inclusion, and diversity. The temporary Records Assistant provides general customer service and clerical support for records, registration, and graduation-related processes.

Responsibilities

• Records maintenance: scanning and digital filing of forms, emails, and other documents into the appropriate digital records repository.
• Customer service: provide support to the community through answering phone calls, assisting walk-in visitors, and responding to general email inquiries with accurate information.
• General administrative support: maintaining office supplies, picking up and distributing mail, and performing other administrative support duties as assigned.
• Privacy and confidentiality: learn and adhere to regulations outlined in the Family Educational Rights and Privacy Act (FERPA) and Pitzer’s policies and procedures in accordance with these provisions.
• Provide exceptional customer service to students, faculty, staff, and third-parties for in-person, phone, and email inquiries.
• Process academic record updates as assigned.
• Perform other duties as assigned.

Requirements

• Strong attention to detail and accuracy, with the ability to manage multiple tasks, prioritize effectively, and meet deadlines.
• Excellent written and verbal communication skills, including the ability to explain academic policies clearly to diverse audiences.
• Outstanding customer service skills and the ability to engage effectively with students, faculty, staff, families, and external agencies.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and comfort learning new technologies, databases, and student information systems.
• Ability to maintain confidentiality and comply with FERPA and institutional policies.
• Strong analytical and problem-solving skills, with the ability to identify issues, propose solutions, and exercise sound judgment.
• Ability to work collaboratively and independently, knowing when to take initiative and when to seek guidance.
• Professionalism, diplomacy, and respect in all interactions.
• Commitment to equity, inclusion, and delivering accessible, student-centered services.
• Adaptability to changing priorities, institutional needs, and evolving technologies.
• High level of integrity and accountability when working with sensitive academic data and records.
• Exhibit a positive attitude, strong work ethic, and sound professional judgment.
• Bachelor’s degree or equivalent experience in academic administration.
• Must have access to reliable and secure computer and internet connection.
• Must have access to a dedicated and suitable workstation at remote location, including desk or table and supporting, upright chair. Must ensure workstation is safe and free from hazards and ergonomically appropriate.
• Ability to drive locally for events and appointments.

Schedule

This is a temporary, part-time, non-exempt staff position working up to 19 hours per week from August 17th, 2026 up to December 18th, 2026. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. Hours may vary depending on operational needs, including evenings and weekends as required.

Pay

Budgeted salary range: $21.00–$22.00 per hour.

Benefits

Pitzer College offers a comprehensive benefits package to eligible employees and their dependents, including:

• Competitive compensation.
• Health, dental, and vision insurance.
• Retirement savings plans.
• Generous paid time off (vacation, holidays, sick time, parental leave, bereavement, etc.).
• Tuition reimbursement and tuition exchange program participation.

Physical Requirements

This is generally a sedentary position. Must be able to sit for prolonged periods of time and operate a computer for prolonged periods of time.