Temporary Program Associate

About the role

The Program Associate supports the Housing Services team through administrative back-office functions, ensuring timely, cost-effective, and well-organized project coordination.

Responsibilities

• Develop and maintain files and manage documents and information systems to ensure objectives are achieved.
• Rental Subsidy administration - gather correct tenant lease information and remit payments monthly.
• Add vendor information to Salesforce.
• Verify expense reports, credit card charges, and underlying receipts.
• Support invoicing needs and remit checks to vendors as needed for staff travel and client move-in expenses.
• Compose and type routine correspondence and reports.
• Processing client referrals - review documentation to ensure referral packets are complete, run background reports, and submit names to finance for Intacct ID creation.
• Affords administrative support to manager and supervisors; communicate with Housing Specialists, Housing Coordinators, and funders to answer questions, disseminate, or explain information.
• Support staff with financial questions - look up check statuses and amounts, review client ledgers to identify where payments are missing or incorrect, etc.
• Effectively and accurately communicate program information to project stakeholders and team members.
• Track, manage, file, and update databases (Billing Tracker, Box.com, and all required regulatory documents).
• Client Income Recertification - contact clients on an annual basis to obtain updated income documents and recalculate rent portions.
• Field client questions about the process.
• Support meetings and special occasions by scheduling, preparing mailings, and assembling materials.
• Work closely and collaboratively with other departments and staff.
• Perform special assignments, studies, and routine administrative functions as directed.
• Other duties and projects as needed/assigned.

Requirements

• Develop and maintain files and manage documents and information systems to ensure objectives are achieved.
• Rental Subsidy administration - gather correct tenant lease information and remit payments monthly.
• Add vendor information to Salesforce.
• Verify expense reports, credit card charges, and underlying receipts.
• Support invoicing needs and remit checks to vendors as needed for staff travel and client move-in expenses.
• Compose and type routine correspondence and reports.
• Processing client referrals - review documentation to ensure referral packets are complete, run background reports, and submit names to finance for Intacct ID creation.
• Affords administrative support to manager and supervisors; communicate with Housing Specialists, Housing Coordinators, and funders to answer questions, disseminate, or explain information.
• Support staff with financial questions - look up check statuses and amounts, review client ledgers to identify where payments are missing or incorrect, etc.
• Effectively and accurately communicate program information to project stakeholders and team members.
• Track, manage, file, and update databases (Billing Tracker, Box.com, and all required regulatory documents).
• Client Income Recertification - contact clients on an annual basis to obtain updated income documents and recalculate rent portions.
• Field client questions about the process.
• Support meetings and special occasions by scheduling, preparing mailings, and assembling materials.
• Work closely and collaboratively with other departments and staff.
• Perform special assignments, studies, and routine administrative functions as directed.
• Other duties and projects as needed/assigned.

Professional Experience

1 to 2 years of successful administrative, project coordination or comparable experience. Knowledge of or experience in non-profit housing development related services a plus. Experience with homeless, veteran, and/or developmentally-disabled populations a plus. Knowledge, Skills, And Abilities Bilingual a plus Demonstrated writing and researching skills Proficiency in common word processing, desktop publishing, and database software applications Excellent organizational, communication, and planning skills a must High degree of attention to detail and the ability to manage multiple deadlines efficiently and simultaneously Solid team player who can work well collaboratively on projects and under pressure Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in cross-cultural situations

Core Competencies

• Dealing with Ambiguity: Remains productive and effective in uncertain, rapidly changing situations by quickly analyzing information to adapt approach. Demonstrates flexibility, composure and good judgment despite challenges
• Technical Learning: Quickly learns and applies new technical skills, knowledge, and industry expertise. Seeks guidance when needed to ensure quality
• Decision Quality: Demonstrates sound judgment by analyzing information, proposing practical solutions, and resourcefully overcoming obstacles. Seeks guidance when needed to ensure quality outcomes
• Planning: Proactively plans and organizes work to achieve goals efficiently. Monitors progress, prioritizes competing demands, and persists despite setbacks

Physical Requirements

• Candidates should have physical mobility for tasks such as standing, bending, stooping, kneeling, crouching, reaching, twisting, and walking on uneven surfaces.
• They should be capable of performing stationary tasks like sitting for up to 6 to 8 hours a day.
• Additionally, candidates should be able to lift, carry, push, pull light to moderate weights up to 15 pounds safely.
• Requires mental acuity for analytical reasoning and document interpretation.

Salary and Benefits

Salary range for this position is $26.44 to $27.88 per hour. This position is being offered at $26.44 per hour.

Brilliant Corners does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Benefits: Health Care Plan (Medical, Dental, & Vision), Retirement Plan (With 5% Match), Life Insurance (Basic, Voluntary and AD&D), Paid Time Off (Vacation, Sick & Public Holidays), Family Leave (Maternity, Paternity), Short Term & Long-Term Disability, Training & Development, Wellness Resources, Hybrid Work