Temporary Manager, BT Prep Operations (Seasonal Tax)

About the role

This role is a critical leadership position responsible for managing a large seasonal workforce that supports Baker Tilly's tax preparation operations. Rather than serving as a technical tax resource, this position focuses on leading people, driving operational consistency, and ensuring teams execute established processes while delivering high-quality results during our busiest time of year.

Responsibilities

• Recruit, interview, and assist in hiring seasonal temporary team members.
• Support onboarding activities to ensure new hires are prepared for successful integration into the BT Prep organization.
• Directly manage a team of up to 100 seasonal employees throughout the busy season.
• Monitor employee productivity, attendance, scheduling, and hours worked to ensure operational goals are achieved (output standards are executed).
• Track team performance and proactively identify productivity, quality, or engagement concerns.
• Provide coaching, feedback, and ongoing performance management to seasonal employees.
• Manage performance escalations, including quality concerns, attendance issues, coaching conversations, documentation, and coordination with People Solutions as appropriate.
• Ensure team members consistently follow established BT Prep processes, procedures, and quality standards.
• Communicate priorities, operational updates, and expectations to team members through regular meetings and follow-up communications.
• Partner closely with fellow managers and BT Prep leadership to support a seasonal workforce of more than 400 temporary employees.
• Participate in weekly manager meetings and other operational planning sessions.
• Collaborate across the management team to share best practices, resolve issues, and ensure a consistent employee experience.
• Escalate operational risks and recommend process improvements that enhance efficiency and the overall team experience.
• Foster a positive, inclusive, and engaging team culture throughout the busy season.

Requirements

• Bachelor's degree or equivalent professional experience preferred.
• Three or more years of experience leading teams in a fast-paced operational, customer service, professional services, or production environment.
• Demonstrated experience managing employee performance, coaching, and difficult conversations.
• Experience recruiting, interviewing, hiring, and onboarding employees preferred.
• Proven ability to successfully manage large teams with multiple competing priorities.
• Strong organizational, communication, and interpersonal skills.
• Able to establish accountability while maintaining a positive and engaging work environment.
• Experience tracking productivity metrics and using data to drive decisions.
• Strong problem-solving skills and the ability to make sound decisions under pressure.
• Proficiency with Microsoft Office, including Teams, Outlook, Excel, and other collaboration tools.
• Ability to quickly learn new systems and operational processes.
• Tax experience is not required; experience leading people and managing operations is the primary qualification.

Qualifications

• Eligibility to work in the U.S. without sponsorship required.

Skills

• People Leadership
• Operational Management
• Performance Management
• Team Collaboration
• Problem Solving
• Communication
• Microsoft Office Proficiency

Benefits

Not specified.

Pay

The pay rate range for this job position is $25.00 to $84.00 per hour. Actual compensation is influenced by a variety of relevant factors including but not limited to applicant’s skills, prior experience, qualifications, degrees, professional certifications, work arrangements and geographic location.

Schedule

Temporary position through April 15, 2027.