Temporary Lead Concierge
Resort Lifestyle Communities · Colorado Springs, CO · 3 wk ago
On-siteCustomer Service$21–$22/hrFull-time
About the role
As the Lead Concierge, you’ll be the welcoming face of our community, the first to greet residents, families, and guests, and the first to answer the phone. As a valued team member of the community leadership team, you’ll actively contribute to the overall culture, operations, and resident experience, ensuring that every interaction is a moment of meaningful connection.
Key Responsibilities
- Deliver an elevated first impression by greeting residents, families, and guests; providing valet parking services; offering excellent phone service; and anticipating needs to create a seamless, high-touch experience throughout the community.
- Enhance daily operations by coordinating transportation, maintaining accurate records, managing guest-suite reservations, assisting with room-service requests, supporting dining during peak times, event set-up, and delivering responsible alcohol service.
- Take an active leadership role by attending team meetings, collaborating to enhance resident experiences, and supporting key community initiatives.
- Manage office supply inventory.
- Serve as a training partner for new Concierges on later shifts and provide leadership coverage when Managers are unavailable.
- Ensure resident safety by responding quickly to emergencies, monitoring call systems, coordinating with emergency services, and guiding residents through emergency procedures and severe weather situations.
- Maintain cleanliness in common areas and ensure building security by locking and unlocking exterior doors at designated times.
- Welcome new residents and guide them through the orientation process for a smooth transition into the community.
Benefits for Full-Time Employees
- Competitive compensation and benefits
- $341 benefit stipend per pay period to apply toward:
- Health, Dental, Vision
- Life Insurance
- Short- & Long-Term Disability
- HSA, FSA, LASA
- Accident & Hospital Indemnity
- Legal & Identity Theft Protection
- Paid Time Off
- 401(k) with employer match
Why RLC?
Fast-growing, family-owned company with 60+ communities nationwide
Supportive leadership in a beautiful, resort-style environment
A purpose-driven role where you make a difference every day
Pay Range
$21 - $22 per hour