Temporary Instructional Designer

About the role

Looking for an opportunity to build exceptional learner and customer experiences? Passionate about learning sciences-based technology and user experience? Are you a fan of game design and videogames? In this role, you’ll design amazing learning experiences through the lens of the learners.

Responsibilities

• Design, develop, deliver, evaluate, and enhance virtual blended learning experiences that are human-centered, goal-oriented, and data-driven.
• Use a variety of methodologies and technologies from learning design, learning science, graphic design, and media design to create learning content and experiences.
• Report to the Senior Manager, Instructional Design.
• Impact the employee journey, clients, and the overall business globally with your redesign of the curriculum and learner experience.
• Build, incubate, test, and go live with learning solutions that bring about great learning experiences across multiple clients, verticals, and geographies.
• Keep the learner experience front-and-center in everything you do, applying human-centered design and design thinking in an agile and multidisciplinary environment.
• Support the Global Learning Delivery Project Management team in the curriculum design and redesign.
• Leverage learning data to monitor performance, predict learner success, and deliver the right outcomes.
• Conduct research on learning tools and platforms.

Requirements

• 3 years of demonstrable experience including building e-learning content using Articulate Storyline or similar authoring tools, using advanced features in audio-editing tools, using learning technology apps for rapid design, and creating user content using basic graphic design features.
• Knowledge of and practical application of adult learning theory, user design, and learning design principles.
• Experience using Learning Management Systems and/or Learning Experience Systems.
• Proficiency in Microsoft Office including using advanced features in PowerPoint and basic features in Excel.
• Basic project management skills and familiarity with task manager or productivity tools.
• Experience in learning data analysis to effectively evaluate behavioral and business impact of training programs.
• Advanced English communication skills.

Qualifications

• Demonstrable experience in instructional design and user experience design.
• Experience with automation, AI, social, simulation, self-paced, game-based, and mobile learning.
• Ability to work in an agile and multidisciplinary environment.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration skills.

Skills

• Instructional Design
• User Experience Design
• Learning Design
• Articulate Storyline or similar authoring tools
• Audacity or other audio-editing tools
• Microsoft Office (PowerPoint, Excel)
• Learning Management Systems
• Learning Experience Systems
• Learning Data Analysis
• Project Management
• Research
• Learning Tools and Platforms

Benefits

Supportive of your career and professional development
Inclusive culture and community-minded organization
Global team of curious lifelong learners guided by our company values
Paid time off (PTO)
Wellness and healthcare benefits
Great compensation package and performance bonus opportunities
Tuition reimbursement

Pay

TBD

Schedule

Remote

Contact

Visit https://mybenefits.ttec.com/ for more information.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.