Temporary Homecare Office Assistant

About the role

The Homecare Office Assistant is a multi-tiered position, with primary responsibilities based on the office support needs of the branch. This role includes auditing patient paperwork, reception, management of office correspondence, data entry, and administrative support to branch staff to ensure agency goals and objectives are met.

Responsibilities

• Follows processes and procedures as outlined in the Support Services Operations Manual.
• Requests and audits paperwork for all patients of assigned branch(es).
• Ensures timely and accurate submission of admission and discharge paperwork by clinicians.
• Utilizes reports such as the Admission Statistics and Medicaid eligibility reports to ensure all needed documentation is requested and obtained.
• Brings issues or opportunities for improvement to manager and clinical managers.
• Uploads complete, accurate documents to EMR.
• Performs all support services functions of branch(es), including but not limited to:
  • Orders medical and office supplies as needed.
  • Maintains current counts of PPE and assembles new kits as needed.
  • Ensures an adequate supply of admission packets are available for clinicians, including any specialty packets.
  • Assists with clerical aspects of employee orientation, such as updating phone lists.
  • Ensures office equipment/phones are in proper working condition and calls for repairs when necessary.
  • Orders Telemonitoring equipment and returns equipment as required.
  • Works with HIM to ensure medical record requests are fulfilled.
  • Archives patient charts according to policy.
  • Maintains the emergency box and MSDS binders for the branch.
  • Maintains the spare clinical laptops for the branch.
• Greets visitors, sorts mail, and manages telephone traffic in a courteous and professional manner.
• Brings issues to managers' attention in a timely manner.
• Supports clinical managers by generating reports, triaging incoming calls, faxing as needed, and other tasks as requested.
• Establishes and maintains positive relationships with community contacts to facilitate the efficient return of orders for service and other time-sensitive documents.
• Works on special projects and participates in designated committees as assigned.
• Reports to work on-time, uses time off appropriately, and completes annual education and medical requirements.
• Communicates effectively and tactfully with clients, recognizing their age, cultural diversity, needs, abilities, and physical condition.
• Utilizes critical thinking skills and takes ownership of tasks.
• Performs other duties as required.

Requirements

• High school Diploma or equivalent.
• Knowledge of medical record policies and procedures.
• Familiarity with computer operations.
• Training in business or evidence of satisfactory work experience.
• Maintains current Driver’s License and auto insurance.
• Possesses reliable transportation.

Schedule

Day Shift / 40 hours per week.