Temporary- Help Desk Assistant (Pool)

Temporary part-time position providing IT support to employees and students. Applications are reviewed as openings become available.

Responsibilities

• Help students configure and troubleshoot wireless access on personal devices.
• Provide IT Help Desk support for students (walk-in and phone) for various technical issues including but not limited to username/passwords, minor hardware and software problems, and email.
• Create work orders for IT personnel when issues cannot be resolved.
• Perform light maintenance on printers.
• Checkout equipment to faculty, staff, and students.
• Fill in as backup for switchboard operators.
• Other duties as assigned.

Requirements

• High school diploma or GED equivalent.
• Experience with Microsoft applications and strong familiarity with Microsoft software.
• Ability to learn new software.
• Excellent telephone, verbal, written, and interpersonal communication skills.
• Ability to prioritize and multi-task.

Pay

$16.00 per hour