Temporary Field Service Animatronic Technician (Mountain View - Milpitas - Supertino)

Responsibilities

• Leverage engineering expertise and animatronics knowledge to inspect, maintain, and repair ISE animatronic displays and accessories across multiple store locations.
• Ensure visual and operational standards are upheld to enhance the guest experience and drive sales.
• Collaborate with store teams and managers to troubleshoot animatronic and other store operations issues and conduct timely repairs to minimize damage discard rates.
• Travel to assigned store locations for scheduled maintenance and urgent repairs.
• Inspect, diagnose, and repair animatronic displays to meet company merchandise standards and guidelines, ensuring compliance.
• Perform preventive maintenance to minimize downtime and extend equipment lifespan.
• Provide on-site and remote troubleshooting support to store teams, ensuring prompt responses to service requests.
• Conduct in-store repairs on guest animatronic returns and coordinate with the Zombie Tech Squad for parts.
• Maintain accurate service logs, repair documentation, and inventory records, including before-and-after photos of ISE and animatronic placements.
• Submit expense reports using expense application.
• Use of excel and file organization to track and maintain completed work and outstanding issues.
• Collaborate with the Territory Support Manager, Zone Managers, District Managers, and Store Teams to address merchandising challenges and support operational goals.
• Assess and improve visual merchandising presentations, providing feedback to the Zombie Tech Team and Store Experience Team.
• Participate actively in daily and weekly team calls.
• Perform other duties as assigned.

Qualifications

• A High School Diploma or GED required; a 4-year college degree preferred.
• 1+ year of experience with Spirit Halloween preferred.
• Proficiency in Microsoft Office to include Word, Publisher, and Excel.
• Ability to travel extensively.
• Self-starter with excellent communication skills.
• Detail-oriented with proven ability to understand and interpret visual presentation directions.
• Mechanical/engineering experience to handle repairs in a timely fashion.
• Ability to work independently as well as in a team environment.