Temporary Drive Up and Go Supervisor
About the role
Why choose us? Are you ready to take the next step in your leadership career? Join us for an exciting opportunity as a Home Shopping Department Manager, where digital fulfillment, customer service, and operational excellence come together. At Albertsons Companies, we are looking for team-focused managers who are passionate about people, performance, and deliver a seamless shopping experience. As a Home Shopping Department Manager, you will lead daily fulfillment operations, ensure accurate and timely order completion, and support strong customer satisfaction while driving digital sales growth. This role offers a fast‑paced, hands‑on environment where your work directly impacts customers and overall store success. Bring your flavor Building the future of food and well‑being starts with a seamless digital shopping experience. Bring your passion for customer service, organization, and operational excellence to a role where you manage high‑volume fulfillment operations, support your team, and ensure every customer order is accurate, on time, and handled with care.
Responsibilities
- Oversee all daily operations of the Home Shopping Department, ensuring timely, accurate, and customer‑focused order fulfillment
- Deliver an exceptional pick‑up and delivery experience while resolving customer concerns, substitutions, and refunds professionally
- Coordinate end‑to‑end fulfillment processes including picking, staging, dispensing, and delivery coordination (where applicable)
- Ensure proper use of Home Shopping technology, handheld devices, and fulfillment systems
- Monitor key performance metrics such as order accuracy, pick rates, on‑time completion, labor efficiency, and customer satisfaction
- Create and manage schedules aligned with order volume, peak demand, and productivity expectations
- Partner with department leaders to address inventory availability and out‑of‑stocks impacting orders
- Hire, train, coach, and develop Home Shopping associates while fostering a positive, accountable team culture
- Ensure compliance with food safety, sanitation, quality, and company operational standards
Skills
We are looking for candidates who possess the following:
- Strong customer‑service focus with