TEMPORARY Customer Service Aide - Registration Unit

Description of Job Duties

This position works primarily in a customer-service capacity on a daily basis, assisting customers either in-person or over the phone. Duties include but are not limited to:

• Process boat, snowmobile, and off-highway vehicle registration applications from customers and/or internal and external agents utilizing data entry software.
• Sell park passes, permits, fishing licenses and other various passes or licenses.
• Collect revenue and operate a POS system.
• Provide registration and park information to customers over the counter or over the phone.
• Other duties as assigned.

Requirements

• Minimum Qualifications: Requires prior work experience in a customer-service setting (at least one year is preferred).
• Conditions of Employment: Must be at least 18 years of age. Must have a valid drivers' license or reliable transportation. Previous experience handling money and working with the public is preferred. Previous experience with Word or Excel is helpful. Must be able to successfully pass a background screening. Ability to work with little supervision and work well within a team. Possess strong interpersonal communication skills to deliver excellent customer service and telephone skills.

Supplemental Information

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law. The Department of Natural Resources is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator at dnr_hr_employeebenefits@state.co.us. ADAAA Accommodations Any person with a disability as defined by the ADAAA may be provided a reasonable accommodation upon request to enable the person to complete an employment assessment. To request an accommodation, please contact dnr_hr_employeebenefits@state.co.us. at least five business days before the date that any accommodation will be required to allow us to evaluate your request and prepare for the accommodation. You may be asked to provide additional information, including medical documentation, regarding functional limitations and type of accommodation needed. Please ensure that you have this information available well in advance of the assessment date.

E-Verify Employer

DNR uses e-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.

Toll–Free Applicant Support

If you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching documents to your online application) call NEOGOV at 855-524-5627, Mon-Fri between 6 am and 6 pm (Pacific Time).

Helpful Hints

If you are having difficulty uploading or attaching documents to your application first, ensure your documents are PDF or Microsoft Word files and second, close the document before you attempt upload (attach) it. The Human Resources Office will be unable to assist with these types of technical issues. Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.

Required Question

01 Are you at least 18 years of age or older?
02 Do you currently possess a valid Driver's License or have reliable transportation?
03 Are you able to work up to 40 hours per week?
04 Please indicate any knowledge/experience areas you currently possess (check all that apply): Money handling, Data entry/word processing, Prior CPW experience
05 Successful completion and passing of background screening may be required for placement in this position
I understand and accept these terms
06 This is a temporary position and is anticipated to not exceed 9-months.
Please acknowledge your acceptance of these terms: I understand and accept these terms