Temporary Contact Center Floor Support, Guest Services

Responsibilities

• Monitor the call center queue to ensure timely guest support and balanced call distribution
• Walk the floor to address guest feedback and provide in-the-moment coaching
• Cover associate breaks and lunches to maintain consistent service levels
• Guide associates through complex or escalated calls in real time
• Troubleshoot and resolve personal care item issues and body chemistry concerns for guests
• Ensure all guest interactions are properly documented and resolved within service standards
• Collaborate with internal teams to report product concerns and track resolutions
• Use dashboards and tools to monitor key metrics across all support channels
• Share performance trends and insights with leadership
• Communicate updates, procedural changes, and product information clearly to the team

Qualifications

• A high school diploma or general education degree (GED)
• One to three months related experience and/or training, or equivalent combination of education and experience
• Proficient in Microsoft Suite to include Word, Excel, and Outlook
• Excellent written and verbal communication skills
• Strong organizational and time management skills
• Ability to manage and provide support to other associates