Temporary -Contact Center Associate
About the role
The IEEE Contact Center Associate will service and troubleshoot IEEE Product & Service challenges presented by internal and external customers, including members, individuals, staff and volunteers via chat, bulk mail, phone, and interdepartmental communications. The incumbent provides prompt and professional high-quality service and solutions consistently, assumes ownership and accountability for resolution of all inquiries, attends training to develop job skills, product/service knowledge, and Contact Center skills, works well with minimal supervisor interaction, and makes decisions to deliver high satisfaction to members and customers. This position is under general supervision and typically reports to a Supervisor. Primary location: United States-New Jersey-Piscataway. Job type: Temporary. Posted: Oct 2, 2026, 8:19:52 AM.
Responsibilities
- Provide practical solutions to IEEE members, customers, and volunteers
- Understands the methodology and works on problem-solving solutions
- Receive research and respond to member and customer inquiries
- Provide personalized support concerning IEEE products, services, and benefits
- Follow Contact Center SOP (Standard Operating Procedures)
- And other responsibilities as designated by department management
Requirements
Bachelor’s degree is preferred but is not required for this position based on equivalent and progressive experience in lieu of a degree.
2+ years customer service experience.
Demonstrates knowledge of and ability to grasp technical language, functionality, and support for Contact Center support systems, in particular OSC or similar CRM software.
Skills
- Strong organization skills
- Team oriented; ability to partner and share information and foster relationships
- Must have excellent communications skills with the ability to interact in a professional manner with all levels of staff, suppliers, and volunteers
- Must have working knowledge of MS Office Applications (Word, Excel, Power Point, Access)
- CRM Database experience is a plus
Pay
Salary range: $20‑$25 per hour.
Schedule
Shift: 8am‑4:30pm.
Schedule: Full‑time.