Temporary Contact Center Agent (40 hrs per week) - 34th St CHC

Why Work for Us?

• Competitive pay which matches your abilities and experience
• Health coverage for you and your family
• Generous number of vacation days per year
• A robust wellness plan and health club discounts
• Continuing education assistance to grow and further your talents
• 403(B) plan with company matching
• Intriguing benefits package

Job Details

We are seeking a Contact Center Agent to join our team at Clinica Sierra Vista. This role involves facilitating patient care coordination across various departments and handling inbound calls for health centers.

Essential Functions

• Promptly answers inbound calls, greeting callers, identifying self and the agency, and providing quality customer service on every interaction.
• Serves as an operator for Clinica Sierra Vista inbound and outgoing calls and ensures the patient is transferred or referred to the correct department.
• Schedules/reschedules appointments.
• Answers phone in appropriate manner.
• Probes for all required patient/customer information, including demographic and appointment needs.
• Pre-screens for ability to meet financial obligations of visit cheeks for eligibility to appropriate special funded programs.
• Pre-registers patients to include entry of all demographic information.
• Communicates financial requirements to patient such as co-pay so ensure that patient is prepared.
• Verify insurance eligibility as allowed.
• Follows-up with patients, to include upcoming appointments, re-scheduled appointments, and resolution of patient’s inquiry.
• Participates in Quality Improvement activities and training programs as required and/or appropriate.
• Maintains confidentiality of all patient information received verbally, electronically or in writing.
• Must be willing and able to change work shifts to meet patient and departmental needs.
• Ensures specialty reports are tasked as appropriate for review.
• Contacts/expedites connection with language line as directed.
• Identifies patient needs to ensure the patient is provided complete and accurate information regarding their care.
• Processes required transactions via mainframe or web-based applications.
• Maintains a thorough knowledge of the company and patient programs, policies, and technology.
• Performs other work-related duties as required.

Qualifications

• High school diploma or completion of General Equivalency Degree (GED)
• Must be computer proficient and able to appropriately utilize an HER/EPM system
• Able to type a minimum of 25 WPM and 10-Key
• Excellent customer service skills
• Good communication skills: ability to speak clearly, concisely and respectfully over the telephone
• CA driver’s license and clean driving record