Temporary Case Manager and Coach for DMH Homeless Recovery and Mental Health Services

About the role

Mental Health America of Los Angeles (MHALA) is seeking a Temporary Personal Service Coordinator to work 35 hours per week. Under the general supervision of the program manager, the coordinator will outreach, assess, and engage potential members for MHALA ISC services, assist individuals in accessing requested services through intensive case management, and support members in transitioning to appropriate levels of care based on a psychosocial rehabilitation model.

Responsibilities

• Engage and enroll new members.
• Develop a Recovery Plan with each member that identifies personal needs and goals.
• Mediate and advocate on behalf of members to obtain and retain housing, health care benefits, entitlements, etc.
• Visit members in their residence, hospital, or jail as needed to support successful living and prevent homelessness.
• Transport members to appointments and errands when appropriate.
• Observe members’ individual and group activities both inside the program and in the community.
• Provide coaching, counseling, mentoring, instruction, training, feedback, and positive reinforcement in areas such as money management, grooming, hygiene, meal preparation, public transportation, and other independent living skills.
• Devise and implement outreach strategies for members who tend to isolate themselves.
• Provide timely information and feedback to the program manager regarding emergent agency, program, team, or member issues.
• Assist members and the team in achieving community integration, education, and employment goals.
• Participate in staff and community meetings and in day‑to‑day program operations as needed.
• Complete program documentation and paperwork in accordance with MHALA, County contracted provider, and funding source standards, including documenting five hours of interventions per day with a 24‑hour turnaround.

Requirements

• High school diploma or GED (required).
• Minimum of one year of experience providing psychosocial rehabilitation services to a disabled population (required).
• Bachelor’s degree in a human‑related field (preferred).
• High level of tolerance, patience, and understanding for individuals with multiple needs and behavioral challenges in a busy, unstructured environment.
• Ability to develop, nurture, and maintain good community relations on behalf of the organization.
• Knowledge of harm‑reduction philosophy and skill in motivational interviewing.
• Team‑oriented approach to member services.
• Valid CPR certificate (preferred).
• Proficiency with Microsoft Word, Excel, and Outlook.
• Flexible schedule including some evenings or weekends and on‑call cell phone service when necessary.
• 3–5 years of driving experience with a current Class C driver’s license, a vehicle, proof of valid automobile insurance, and ability to be insured under MHALA’s liability insurance.
• TB clearance and annual re‑testing (required for continued employment).
• COVID‑19 vaccination or booster not currently required, but may become a requirement.
• Employment verification from three past employers within the most recent seven‑year period.

Pay

$24.00 per hour.

Schedule

35‑hour workweek; flexible schedule may include evenings, weekends, and on‑call duties.

Benefits

• Competitive salary.
• Full benefits package.
• Employee assistance program.
• Generous paid time off.
• Supportive work culture emphasizing communication, collaboration, transparency, and work/life balance.
• Opportunities for growth within a diverse, team‑oriented organization.