TEMP to Hire- Caring Center Advisor-Onsite

About the role

Serve as the primary contact for patients, educating them on hearing aid benefits, scheduling appointments, and ensuring satisfaction throughout their care journey. This role requires strong communication, empathy, and sales skills to convert inquiries into appointments. You'll work closely with hearing care providers to refer qualified patients and support ongoing relationships.

About Starkey

At Starkey, we are in the business of connecting people and changing lives. As a world leader in the manufacturing and delivering of advanced hearing solutions, we go to work each day to ensure every person on the planet has the opportunity to hear their very best. Founded in 1967, Starkey is known for its innovative design, development, and distribution of comprehensive digital hearing systems.

Headquartered in Eden Prairie, Minnesota, Starkey has more than 5,000 employees globally, operates 29+ facilities, and does business in more than 100 markets worldwide. Our hearing aids now incorporate Artificial Intelligence, embedded activity sensors, language translation and transcription services, as well as an always-on personal voice assistant.

Responsibilities

• Respond promptly and thoroughly to patient inquiries via telephone, email, and live chat.
• Handle all calls with care in a professional-friendly manner.
• Act as the first point of contact for patient inquiries on how and where to obtain professional hearing services.
• Follow up and drive a communication plan with patients who have responded to various types of advertising, with the goal of setting qualified in-office hearing appointments and guiding patients to purchase hearing aids.
• Approach patients from a sales and support perspective by following scripts assigned to program/campaign.
• Follow up before and after hearing test appointments and hearing aid fittings to ensure patient satisfaction as well as aftercare education.
• Communicate effectively with Starkey’s Network Providers regarding technology recommendations.
• Provide efficient use of data systems to find and recommend local hearing professionals.
• Provide valuable “front line” feedback on patient concerns.
• Support hearing care professionals and staff on order entry, sales process, and payment process when necessary.
• Successfully utilize current CRM and B2B2C support tools as a primary business unit driver.
• Maintain appropriate knowledge of current Starkey and competitor hearing aids to answer comparative questions and lead technology discussions toward scheduling appointments with participating network providers.
• Understand brand, sales, provider network, and patient structure to direct complex inquiries to appropriate staff.
• Understand basic insurance coverage, eligibility, and details of submission processes to access the hearing benefit.

Requirements

• High school diploma from an accredited institution; General education degree.
• Experience in customer service activities and sales-related functions.
• Solid computer experience with Windows programs; experience with CRM systems a plus.
• Phone sales process and direct selling experience.
• Good product knowledge preferred but not required.

Skills

• Excellent customer service skills.
• Great enthusiasm for helping patients and providers.
• Energetic “self-starter” with the ability to work both independently and within a team.
• Demonstrated current knowledge of hearing aid and hearing loss information.
• Strong verbal, written, and interpersonal skills with the ability to multi-task.
• Attention to detail and time management.
• Previous experience in a customer service/support environment.
• Flexible, proactive, and possess perseverance.
• Able to operate well under tight pressure.
• Able to address multiple projects simultaneously.

Schedule

Monday–Friday, 10:30 AM–7:00 PM CST.