TEMP-Senior Workers’ Compensation Claims Adjuster

About the role

Argo Group is seeking a highly capable Senior Workers’ Compensation Claims Adjuster for a temporary assignment with an estimated end date of October 9, 2026. This role will adjudicate indemnity workers’ compensation claims of higher technical complexity for customers in South Carolina and Virginia. Contractors in this role are required to accurately record all hours worked and submit timesheets in accordance with company policy. Overtime may be assigned as business needs dictate.

Responsibilities

• Adjudicate highly complex indemnity workers’ compensation claims under limited technical direction and within broad limits and authority.
• Solve difficult problems requiring an understanding of a broader set of issues.
• Report to senior management and underwriters on claims trends and developments.
• Investigate claims promptly and thoroughly, including interviewing all involved parties.
• Analyze claims forms, policies and endorsements, client instructions, and other records to determine whether the loss falls within the policy coverage.
• Manage claims in litigation.
• Manage diary tasks to ensure cases move to the best financial outcome and timely resolution.
• Properly set claim reserves.
• Identify, assign, and coordinate expertise resources to assist in case resolution.
• Prepare reports for file documentation.
• Apply creative solutions that result in the best financial outcome.
• Negotiate settlements.
• Complete telephone calls and written correspondence to and from various parties (insured, claimant, etc.).

Qualifications

• Minimum of five years’ experience adjudicating workers’ compensation claims in South Carolina and Virginia jurisdictions.
• Bachelor’s degree from an accredited university required; two or more insurance designations or four additional years of related experience may substitute in lieu of a degree.
• South Carolina license required at start of assignment.
• Good business acumen (understand how an insurance company works and makes money, including how this role impacts both Argo Group and customers’ profitability).
• Excellent communication skills and the ability to build lasting relationships.
• Natural curiosity and desire to work in a fast-paced environment.
• Excellent evaluation and strategic skills required.
• Strong claim negotiation skills.
• Strong customer focus.
• Effective time management skills and ability to prioritize workload while handling multiple tasks and deadlines.
• Ability to articulate the financial value of work at multiple responsibility levels, including CEO.
• Work independently and demonstrate the ability to exercise sound judgment.
• Demonstrates inner strength and courage to do the right thing daily.
• Intellectual curiosity; considers all options and is not governed by conventional thinking.
• Proficient in MS Office Suite and other business-related software.
• Polished and professional written and verbal communication skills.
• Fluent in English reading and writing.
• Desire for continued professional development through continuing education and self-development opportunities.

Pay

• Colorado (outside Denver metro), Delaware, Illinois (outside Chicago metro), Maine, Maryland, Massachusetts (outside Boston metro), Minnesota, Nevada, Rhode Island, Vermont, Virginia: $48.65 – $57.59 per hour
• Boston metro, California (outside Los Angeles & San Francisco metro), Connecticut, Chicago metro, Denver metro, New Jersey (outside NYC metro), New York State (outside NYC metro), Washington, D.C. metro, Washington State: $53.55 – $63.70 per hour
• New York City, Los Angeles and San Francisco metro areas: $58.40 – $69.54 per hour