Temp Seasonal - Technical Services Specialist

About the role

The City of Spokane invites applicants for the position of Temp Seasonal - Technical Services Specialist. This temporary seasonal position is intended to supplement Information Technology operations during periods of increased workload, special projects, equipment deployment cycles or other temporary operational needs and is not intended to replace or supplant permanent classified positions.

Responsibilities

• Provides technical support and assistance in a formal or informal help desk setting to users with common hardware and software needs and problems.
• Affords both locally and remotely. Trages and responds to incoming service requests.
• Logs, troubleshoots, tests, and resolves issues or refers problems to the appropriate Information Technology resource.
• Serves as a liaison between user groups and the Information Technology unit to communicate problems and possible solutions.
• Maintains detailed records including status and resolution of reported issues, software installation and licensing, inventory of equipment, specialized services for users, etc.
• Maintains technical procedures, documentation, operational instructions and/or project or work order status.
• Reads and understands technical or other complex materials required for the job.
• Affords users with basic operation of City hardware and software.
• Performs related work as required.

Requirements

• Reads and understands technical or other complex materials required for the job.
• Assists users with basic operation of City hardware and software.
• Performs related work as required.

Qualifications

• No work experience is required to apply.
• A high school diploma or equivalent and coursework in information technology, computer science, or a related field is preferred.

Skills

• Computer Languages: Understands computer languages and their applications to enable a system to perform specific functions.
• Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.
• Customer Service: Effectively deals with the public and City personnel by ensuring full understanding and meeting their needs.
• Interpersonal Skills: Establishes and maintains effective working relationships with internal and external contacts.
• Knowledge Management: Understands basic data organization and access methods in computerized systems to gather, organize, and maintain information.
• Office Technology: Uses modern equipment and communication tools, including computers and relevant software programs, to complete business functions.
• Operating Systems: Knowledge of computer network, desktop, and mainframe operating systems and their applications.
• Oral Communication: Makes clear and convincing oral presentations to individuals or groups; actively listens to others and responds appropriately.
• Organizational Awareness: Maintains current knowledge of City technology use, products, and services, and knows the organization’s mission and functions.
• Problem Solving: Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; and makes recommendations.
• Reading: Understands written material, including technical material, rules, regulations, instructions, reports, and charts.
• Reasoning: Analyzes and interprets information and makes appropriate connections or draws accurate conclusions.
• Research: Seeks out, compiles, and summarizes information appropriately and efficiently.
• Self-Management: Sets well-defined and realistic personal goals; displays initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; demonstrates responsible behavior.
• Technical Competence: Uses knowledge that is acquired through formal training or extensive on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.
• Technology Application: Uses machines, tools, instruments, and equipment effectively; uses computers and computer applications to analyze and communicate information in the appropriate format.
• Written Communication: Recognizes and uses correct English grammar, punctuation, and spelling. Prepares written documents appropriate for the intended audience.

Benefits

Typical working conditions are moderately quiet but may include frequent exposure to computer noise. Duties may require travel to various City locations and some evening, weekend, holiday and/or on-call work.

Pay

Compensation details will be provided at the time of interview or offer.

Schedule

Hours and schedule details will be provided at the time of interview or offer.