Temp Program Manager San Bernardino

About the role

The ECM Program Manager oversees the Enhanced Care Management (ECM)- Community Supports (CS) project in the assigned County. They manage, supervise, and comply with contract requirements, as well as state and federal regulations. They recruit, hire, and train a multi-disciplinary team including Advocates, Housing Navigators, and Quality Assurance Specialists. They foster a collaborative culture and establish relationships with healthcare providers, community organizations, and other stakeholders to enhance service delivery and address the comprehensive needs of students.

Responsibilities

• Oversee the development, implementation, and continuous improvement of the ECM-CS program in assigned county ensuring the needs of members are being met.
• Manage, and supervise the work of assigned staff/team.
• Comply with contract requirements, as well as state and federal regulations.
• Recruit, hire, and train a multi-disciplinary team (Advocates, Housing Navigator and Quality Assurance Specialist).
• Work closely with the Advocates and other team students to identify necessary clinical and non-clinical resources that may be needed to appropriately assess enrolled ECM students’ health status and gaps in care.
• Foster a collaborative culture that encourages teamwork, continuous learning, and excellent student care.
• Establish and maintain relationships with healthcare providers, community organizations, and other stakeholders to enhance service delivery and address the comprehensive needs of students.
• Provide oversight to billing/claiming processes, ensuring alignment with contractual requirements and MediCal ECM standards.
• Utilize data to inform program decisions, track performance against goals, and identify areas for improvement.
• Oversee and coordinate the allocation of designated resources, administer the record keeping and reporting functions, and ensure compliance with stated mission, goals, regulations, and guidelines.
• Evaluate program operations and activities in terms of overall effectiveness and compliance; implement improvements and modifications as necessary; and adjust overall goals and objectives in response to program directives and/or student needs.
• Ensures compliance with Amity policies and procedures, and applicable contract obligations.
• Attends and participates in Amity community building functions.
• Attends workshops, meetings, and trainings as requested by supervisor.
• Performs other related duties as assigned.

Requirements

• Four (4) year degree in Social Sciences or related fields AND two (3) years of full-time administrative supervisory experience working in a substance abuse program with Justice Involved Population, OR
• Master’s degree in healthcare administration, public health, social work or related fields AND at least one (2) year of administrative supervisory experience with a demonstrated ability to manage multidisciplinary teams, And OR
• Additional experience may be substituted for education on a year for year basis or possess six (6) cumulative years of full-time administrative supervisory experience with Justice Involved Population.
• Working knowledge of Medi-Cal and CalAIM initiatives.
• Ability to read, analyze, interpret, and present data related to the ECM program model and outcomes.
• Excellent communication and interpersonal skills, with a history of strong leadership and organizational development skills.
• Ability to relate to diverse populations in a culturally sensitive way.
• Required to use company vehicle as well as personal vehicle to visit county jails and transport clients to and from appointments and other locations as needed.
• Required to have car insurance, vehicle, and valid driver’s license.

Qualifications

• Four (4) year degree in Social Sciences or related fields AND two (3) years of full-time administrative supervisory experience working in a substance abuse program with Justice Involved Population, OR
• Master’s degree in healthcare administration, public health, social work or related fields AND at least one (2) year of administrative supervisory experience with a demonstrated ability to manage multidisciplinary teams, And OR
• Additional experience may be substituted for education on a year for year basis or possess six (6) cumulative years of full-time administrative supervisory experience with Justice Involved Population.

Skills and Abilities

• Excellent interpersonal and communications skills and the ability to work effectively with a wide range of constituencies in the community and within the organization.
• Knowledge of contract parameters, objectives, milestones, and other deliverables.
• Knowledge of contracting process and associated local, state, federal and other regulations.
• Ability to integrate budgetary and service utilization data, forecast expenditures, and respond to ensure both effective provider utilization and budget compliance.
• Ability to multi-task, identify problems, provide recommendations to management teams, and implement any applicable systems.
• Ability to work constructively with diverse people and with parties that may have divergent perspectives and interests.
• Ability to clearly express concepts and direction, both orally and in writing, and to prepare complex reports, policies, and procedures.
• Understand and appropriately apply Amity policies and procedures and adhere to agency-wide practices and regulations.
• Strong oral and written communication skills.
• Proficient with software such as Microsoft Office Suite (Word, Excel. Email, Internet, etc.).

ADA Information

• Physical Requirements:
• Frequently lift and/or move up to 50 pounds.
• Frequently required to sit and/or stand for extended periods of time.
• Frequently required to type for extended periods of time.
• Occasionally required to reach, walk, climb, pull, push, grasp, stretch, stoop.
• Frequently required to talk, hear, see, and use repetitive motions.
• Frequently able to communicate in verbal and written form.
• Frequently able to use all types of vision, such as close vision, distance vision, color vision, peripheral vision, and depth perception, to complete daily tasks.
• Required to wear comfortable and office appropriate clothes.
• Mental Demands:
• Ability to change direction as priorities shift.
• Ability to thrive in an environment that requires one to adapt to changing circumstances.
• Ability to professionally work under pressure with difficult or temperamental students & faculty.
• Ability to handle mental and emotional stress related to the position.
• Work Conditions:
• Generally, in an indoor office setting.
• Environmental Conditions:
• The noise level in the work environment is moderate but can be loud.
• The temperature in the work environment is usually moderate to cool but can be cold or hot.
• Travel:
• May travel locally by vehicle.