Temp Program Director - Overnight

Shift: Sunday–Thursday, 10:00 PM–6:00 AM. The first shift begins at 10:00 PM on Sunday, and the final shift ends at 6:00 AM on Friday. This is a fully onsite position.

About the role

The Overnight Program Director plays a key role in supporting the overnight operations, safety, and overall success of our interim supportive housing sites across San Mateo and Santa Clara Counties. This role models the agency’s values by treating everyone with respect and care, and creating a culture where clients and staff feel welcomed and empowered. One major focus of this role is building strong team relationships, inspiring professional growth, and helping maintain a healthy and positive program culture. They provide trauma-informed guidance and supervision to their programs team, helping staff grow through coaching, mentoring, and encouragement. The role partners closely with leadership of the Program & Services Department to identify training needs, strengthen team communication, and ensure consistent delivery of high-quality, client-centered services and data input.

Additionally, this role plays an important part in keeping programs safe and supportive. They work with staff and clients to identify safety concerns, provide education, and partner on solutions. They maintain strong relationships with community partners, emergency responders, and/or funders, ensuring that contracts are followed and that external relationships stay positive and professional. Throughout all their work, this role leads with curiosity instead of assumptions, promotes continuous learning, and helps move the program forward with creativity, teamwork, and a focus on the mission. These sites are staffed 24/7 and this role provides oversight to staff on site and reports to the Director of Interim Supportive Housing.

Responsibilities

• Help manage daily program operations to ensure services are safe, welcoming, and effective.
• Support program administration, budget management, and scheduling to meet program goals and needs.
• Identify and partner to address safety, training, and data concerns and needs.
• Share timely verbal and written updates with and between leadership and your program team.
• Manage daily operations to ensure high-quality service delivery onsite.
• Ensure the site stays clean, safe, welcoming, and well-maintained for clients, staff, and visitors.
• Oversee and provide guidance on site to team members, ensuring effective coordination of client services and seamless implementation of program activities.
• Coach, mentor, and guide staff using trauma-informed and strengths-based practices through regular feedback, training opportunities, and positive supervision.
• Help create a positive and supportive program culture where staff feel safe, respected, and motivated.
• Plan and lead client meetings, staff meetings, team check-ins, and individual 1-1 meetings.
• Help with hiring, training, scheduling, and evaluating staff.
• Help ensure that all client services are trauma-informed, ethical, professional, and effective.
• Support staff in the development and facilitation of groups, workshops, activities and meetings for clients.
• Provide direct client support when needed, including information, referrals, and crisis intervention.
• Maintain a small caseload of clients when needed and support them toward housing and stability.
• Oversee case management services and ensure that staff maintain thorough, accurate, and up-to-date client files.
• Build and maintain strong relationships with service providers, businesses, government agencies, and community groups.
• Collaborate with partners to enhance services and expand resources for clients.
• Represent LifeMoves professionally in the community and help educate partners about available programs and services.
• Support contract management by ensuring program activities meet expectations and funder requirements.
• Help gather information and review monthly, quarterly, and annual reports.
• Support compliance with funding, regulatory, and agency requirements, including HUD, Fair Housing, and other guidelines.
• Assist in program audits, certifications, and continuous quality improvement efforts.
• Partner with staff and leadership to identify opportunities for program growth, innovation, and service excellence.
• Attend team, staff, partner, board meetings and fundraising events as needed.
• Participate in agency-wide initiatives, trainings, and activities that support LifeMoves' mission.
• Fully participate in all required trainings and attend continuing education opportunities to grow expertise and maintain best practices.
• Be available to work occasional evenings and weekends as needed or as schedule describes.
• Perform other duties as assigned to support the needs of the program, department, and organization.

Requirements

• Bachelor's degree in a related field required, or an Associate's degree with 3–5 years of progressively responsible experience in human services or homelessness services.
• Proficient with Microsoft and Google Suites, databases, and case management systems.
• Minimum of 3 years of leadership experience in human or social services supporting vulnerable populations.
• Demonstrated ability to delegate work, supervise staff, and support team development.
• Strong client advocacy skills with the ability to navigate complex systems and access benefits and services.
• Knowledge of community resources related to housing, employment, healthcare, and social services.
• Strong research, problem-solving, and resource coordination skills.
• Builds and maintains effective partnerships with community organizations and external service providers.
• Responds effectively to crises using trauma-informed and de-escalation practices.
• Maintains and models healthy professional boundaries while coaching staff on boundary-setting and self-care.
• Knowledge of Mental Health First Aid (or similar certification) and harm reduction principles preferred.
• Models agency values, program philosophy, and mission in daily practice.
• Experience facilitating groups, trainings, or workshops.
• Comfortable with public speaking and presenting to internal and external stakeholders (preferred).
• Maintains a strong facility and safety awareness to support a safe environment for clients and staff.
• Valid driver’s license and reliable transportation are required.
• Must be able to travel throughout the Bay Area as part of regular duties.
• Mileage reimbursement is provided in accordance with agency policy.
• Occasional evening or weekend travel may be required to attend community events or support client services.
• Must maintain vehicle insurance as required by law and agency policy.

Qualifications

• Demonstrates care, respect, empathy, and a commitment to diversity, equity, inclusion, and belonging (DEIB).
• Practices trauma-informed, client-centered service with strong de-escalation and emotional regulation skills.
• Maintains a growth mindset and is committed to continuous learning, including trauma-informed care, crisis intervention, and harm reduction.
• Works effectively both independently and as part of a collaborative team.
• Maintains accurate, objective, and professional documentation.
• Strong organizational, time management, and prioritization skills with attention to detail.
• Proficient with Microsoft Office (Word, Excel), email, databases, and case management or performance management systems.

Supervisory Responsibilities

• Directly supervises two overnight coordinators, to ensure coverage and support across all ISH sites.
• Provides support to Residential Service Coordinators, Resident Managers, and Program Aides (as applicable) who are responsible for performing site operation duties.

Physical Demands

The physical demands described here represent those that an employee must meet to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Regularly required to talk, hear, and communicate with others in the workplace.
• Frequently uses hands or fingers and handle or feel objects, tools, or controls.
• Frequently stands, walks, sits, and reaches with hands and arms.
• Occasionally lifts and/or moves up to 50 pounds.
• Specific vision abilities required include close vision, distance vision, and the ability to adjust focus.

Pay

Salary: $82,000–$115,000 per year

Benefits

This rewarding role offers a competitive annual base salary and an opportunity to participate in the LifeMoves benefits package.