Temp Intake Coordinator

About the role

The Intake Coordinator conducts intake interviews for clients inquiring about services to gather information, determine the nature and degree of problems, and assess needs. This role tracks and refers all intakes.

Responsibilities

• Screen clients with presenting problems.
• Conduct over-the-phone and in-home intakes and collect basic information from clients to begin a case file.
• Evaluate client histories.
• Verify client eligibility for services.
• Inform Program Director of emergency and high-intensity intakes.
• Enter data in the VIVE system.
• Confirm start dates of services and schedule changes with vendors and clients.
• Follow up on home-delivered meals services with a 24-hour call and 15-day follow-up calls.
• Follow up on no-answer cases for home-delivered meals.
• Assist the case manager in conducting 2-month monitoring calls.
• Provide accurate and appropriate information on benefits and entitlements during the intake.
• Counsel clients and advocate on their behalf.
• Maintain complete and accurate case records.
• Compile statistics, prepare reports, and disseminate information as necessary.
• Establish and maintain community outreach contacts.
• Perform other duties as required or assigned.

Requirements

• Bachelor’s Degree required.
• One year of related experience and/or training.
• Working knowledge of Microsoft Office Suite and other technology.
• Excellent communication and listening skills.
• Excellent customer service skills with a focus on treating clients with respect and dignity.
• Able to multi-task and work independently with great attention to detail.

Working Conditions

• Business office environment with phone and computer use.
• Travel via public transportation.
• This position may have the ability to work from home 2 times per week.

Pay

$25 - $27.47 per hour.