Telluride Sports Tune Shop Manager

Position Overview

We are seeking a highly skilled and motivated Ski Tune Shop Manager to lead tuning operations in a high-performance, guest-focused environment in Telluride. This role is responsible for delivering exceptional equipment quality, efficient shop throughput, and strong team leadership in a fast-paced, premium rental and retail setting. This is a hands-on leadership role requiring advanced tuning expertise, operational discipline, and the ability to perform under peak-season pressure while maintaining the highest standards.

Key Responsibilities

• Recruit, train, schedule, and develop tuning technicians to ensure a high-performing team
• Establish clear expectations and maintain accountability across all staff
• Understand and enforce safety initiatives in alignment with company and industry guidelines
• Adhere to all Telluride Ski & Golf policies and procedures
• Promote, support, and stay informed on all on- and off-mountain activities and events
• Communicate company-wide updates and new information effectively to staff
• Develop, implement, and maintain Standard Operating Procedures for assigned locations
• Maintain proficiency in POS systems, including opening and closing procedures as well as reporting
• Lead daily operations, monitoring performance, budgets, scheduling, and payroll
• Hire and train employees in tune machine operations and product knowledge
• Monitor team performance and conduct, providing timely feedback, recognition, and corrective action when needed
• Participate in leadership forums, contributing feedback on store performance, training, and continuous improvement initiatives
• Support other departments within the Retail/Rental division as needed
• Perform additional duties, tasks, or special projects as assigned

Essential Duties

• Daily operations of tuning guests and rental fleet skis
• Return guests' skis and rental skis to their proper location before the next day of business
• Maintaining an efficient workflow process
• Maintain the tune machine on a regular basis to ensure integrity of the machine throughout the season
• Maintain workshop standards
• Communicate with Montana when supplies are needed for the tune machine
• Order and manage inventory of repair supplies as needed
• Maintain the main line of communication between the stores and tune shop
• Train tune shop staff on proper use of tune machine
• Inspect finished equipment to ensure all repairs and tunes meet safety and quality standards
• Train / instruct rental / retail shops on how to inspect customer gear and recommendations on what tune to suggest
• Driving at night
• Drive tuning shop revenue through training stores and staff on upselling tune services
• Manage labor and operational cost efficiency
• Identify opportunities to improve workflow, reduce downtime, and increase output

Shoulder Season Duties

• Clean / maintenance of tuning machines and fleet vehicle
• Support / assist Telluride Sports rental shops in their seasonal transitions
• Support other departments in the Retail / Rental division

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or general education degree (GED)
• 1-5 years in a ski shop or similar industry role
• Ability to read and comprehend instructions, short correspondence, and memos
• Ability to write correspondence
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
• Ability to deal with problems involving a few concrete variables in standardized situations
• Knowledge of Retail Point of Sale Systems
• Proficient in using Microsoft Outlook, Excel, Word and PowerPoint
• Proficiency with internet search engines, basic accounting, and Adobe
• Excellent time management skills and the ability to work independently
• Strong communication and problem-solving skills
• Ability to identify areas that may need improvement and have initiative to seek solutions
• Must be a team player
• Ability to work a flexible schedule including nights, holidays, weekends and overtime

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to stand; walk and talk or hear
• Frequently required to use hands to finger, handle, or feel and reach with hands and arms
• Occasionally required to stoop, kneel, crouch, or crawl
• Regularly lift and/or move up to 50 pounds
• Occasionally lift and/or move up to 100 pounds with team lifting
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

Work Environment

While performing the duties of this role, the employee is infrequently exposed to outside weather conditions.

Success Criteria

• Consistent, high-quality tuning output across all technicians
• Efficient shop flow with minimal delays during peak periods
• A strong team culture supported by clear leadership and accountability
• Positive guest feedback driven by equipment performance and overall service experience
• A well-maintained fleet and properly functioning shop equipment

Pay

$57,000 to $67,000 plus seasonal bonus opportunity. Individual compensation decisions are based on experience and variety of factors.

Benefits

• Free Ski Pass for the employee and their dependents
• Ski and Snowboard School Discounts / Children's Ski School Discount
• Food and Beverage Discounts for employees
• Lodging discount for employee friends and family (restrictions apply)