Teller Trainee Wakefield Branch

About the role

Rockland Trust is a full-service commercial bank and financial services company dedicated to helping customers achieve their financial goals. Founded in 1907, we serve individuals, families, and businesses in New England with a focus on personal relationships, local decision-making, and community impact. Our mission, "Where Each Relationship Matters®," guides our interactions with customers, colleagues, and communities.

Responsibilities

• Make the first impression to customers as they enter the branch, warmly greeting them and guiding them to the appropriate colleague.
• Engage in constant customer support, providing efficient, effective, and courteous service both in person and via telephone.
• Serve customers by offering information on Rockland Trust's banking products tailored to their individual needs.
• Ensure customers feel cared for by performing duties requiring high levels of accuracy, such as processing deposits, withdrawals, payments, cash checks, and other financial transactions.
• Work closely with the training team and branch team to understand and complete assigned tasks, including Rockland Trust's Teller Training.
• Make decisions under the supervision of the immediate supervisor, which may expand as the position gains knowledge and experience.
• Perform any other duties as assigned by management.

Requirements

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Comfortable using technology, including computers, to facilitate business goals.
• Sales and service-oriented personality.
• Ability to maintain a professional appearance.
• Positive approach to interactions with customers and team members.
• Ability to work within normal office requirements, including long periods of standing and continuous customer support.
• Ability to lift and carry up to 50 pounds.
• Willingness and ability to work within a flexible work schedule, including weekends, as needed.
• Ability to successfully complete all required onboarding, job-specific, compliance, regulatory, operational, and continuing education training programs within established timeframes.

Qualifications

• 1-2 years prior teller experience or cash handling/customer service skills.

Skills

Not specified.

Benefits

Comprehensive benefits package including competitive compensation with performance-based incentive awards, health and dental insurance, a 401(k) and DC retirement plan, LTD and life insurance, paid vacation, day care reimbursement, tuition assistance for undergraduate and graduate programs, an award-winning wellness program, and much more!

Pay

Salary range TBD based on a variety of factors including skills, experience, education, and internal equity. The salary range posted reflects the company's good-faith estimate of the range for this position at the time of posting. Actual compensation may vary. In addition to base salary, certain positions may be eligible for additional compensation, including commissions, incentive awards, or stipends.

Schedule

Flexible work schedule, including weekends, as customer needs dictate.