Teller, Tewksbury Federal Credit Union, Tewksbury, MA

Responsibilities

• Responsible for performing transactions on member accounts including: deposits, withdrawals, check cashing, account transfers, loan payments, money orders and bank checks.
• Use, maintain and balance all cash transactions with cash recycler.
• Process member requests for new debit or credit cards, address and name changes.
• Aid members with questions and problems, escalating to a manager when appropriate.
• Process member check orders.
• Greet members in a courteous and helpful manner.
• Maintain confidentiality of member records and relationships.
• Adhere to Bank Secrecy Act, OFAC and USA Patriot Act policies and procedures.
• Complete all required training.
• Perform other related duties as requested or assigned.

Secondary Functions

• Function as receptionist or member service representative as needed.
• Answer telephone calls from members and assist them when able, escalate when necessary.
• Open drive-through on predetermined days.

Other Duties

• Maintain and upgrade knowledge of software – Fiserv Portico, Client Central, Word, Excel.
• Support TFCU’s strategic initiatives and community events.
• As assigned.

Requirements/Skills Needed

• Ability to work accurately and independently.
• Possess basic computer skills.
• Experience with Word and Excel.
• Cash handling a plus.
• High School diploma or equivalent.