Teller Supervisor - Villa Park, IL
About the Role
Who We Are At Old Second, you're first! For more than 150 years, Old Second has consistently put businesses and individuals throughout the Chicago area first, and we're only getting started. With great employees we've grown from a single location in the back of a general store to 50 locations and over $6 billion dollars in assets. At Old Second we embrace values that foster an environment of community and growth. Recently, we've been voted a Forbes Best-In-State Bank for Illinois by our customers. Be a part of something big as we continue our growth story together! Move your career forward at Old Second. Position Overview The Teller Supervisor position is responsible for managing the daily Teller function for a branch, including compliance with policies/procedures, customer service, and sales.
Responsibilities
- Ensures compliance with all regulatory, security and bank policies and procedures relating to the Teller area.
- Provides teller staff with necessary training, motivation and encouragement to ensure superior customer service and accuracy.
- Monitors staffing needs through scheduling to ensure proper coverage.
- Responsible to coach each teller to the assigned referral goals each month.
- Completes monthly and annual performance reviews utilizing teller performance records and the quarterly Teller Bonus Program.
- Implements and monitors the quarterly Teller Bonus Program.
- Maintains teller currency level requirements and orders