Teller - Storrs, CT

About the role

Specializes in branch customer experience through digital engagement, lobby management, transactional processing, and retail servicing interactions. Processes a variety of financial transactions accurately and efficiently.

Responsibilities

• Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in key moments.
• Educate customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet customer needs.
• Actively engage in lobby management: greet customers, proactively inquire about their needs, and take ownership of addressing immediate concerns.
• Accurately balance and process customer transactions efficiently following Bank Policy.
• Take ownership of escalated account services issues until resolution; log all customer complaints accurately in the appropriate system.
• Transition identified sales opportunities and introduce customers to the appropriate banking partner.
• Complete branch-related operational activities (e.g., cash ordering, vault, ATM, and wire transfer activities).
• Process customer/account maintenance accurately.
• Complete Consumer AML (Anti-Money Laundering), BSA (Bank Secrecy Act), and KYC (Know Your Customer) related activities.
• Adhere to applicable compliance and operational risk controls in accordance with Company or regulatory standards.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points and issues raised by regulators.
• Interact with appropriate areas within the Bank to resolve branch-related operational issues efficiently and accurately.
• Stay current on operational changes and demonstrate sound risk management decisions to help manage preventable losses and reduce fraudulent activity.
• Complete other related duties as assigned.

Requirements

• High school diploma or equivalent (GED).
• Minimum of 6 months customer service experience, including data entry and/or cash handling.
• Proven verbal communication and interpersonal skills.
• Demonstrated ability to provide exceptional customer service.
• Well-organized with proven time management and prioritization skills.
• Proficient with internet user-level technology.

Preferred Qualifications

• Bilingual skills based on branch needs.

Physical Requirements

• Ability to stand for long periods of time.
• Prolonged use of hands and fingers.
• Ability to lift light to heavy objects weighing 5 lbs – 30 lbs.
• Ability to read fine print.
• Ability to interact with customers in an open face-to-face work environment.

Pay

$19.00 - $28.84 hourly (USD). The successful candidate’s compensation will be informed by their specific combination of knowledge, skills, and experience.

Location: Storrs Mansfield, Connecticut, United States of America