Teller - South Miami/Coral Gables

About the role

Location: South Miami/Coral Gables

Responsibilities

• Handle a wide range of customer transactions, from routine to complex, including check cashing, deposits, and withdrawals.
• Balance cash drawers.
• Provide product and service information.
• Deliver an exceptional customer experience.
• Proactively identify and refer sales opportunities to support individual, departmental, and organizational goals.
• Earn customer trust through honesty, integrity, and professionalism.
• Build relationships: prepare for customer interactions, build rapport, utilize and document open and closed-ended questions to understand financial goals, match needs to Seacoast Bank products/services, explain products/services confidently, create/enhance relationships based on needs, ask for referrals, exhibit good listening, speak clearly and persuasively, respond promptly to needs, seek appropriate people for complex matters, balance business needs with customer requests while managing risk, embrace new technology, stay updated on industry changes, participate in community/charitable/civic events, exhibit strong work ethics and teamwork, collaborate within branch and across organization, develop introductory understanding of consumer deposit and lending products/processes, develop proficiencies in outbound calling, develop skills to identify referral opportunities with internal partners, observe presentations regarding banking products/services through networking events, develop strong understanding of customer-facing technology and discuss/enroll customers in self-service products/processes.
• Process checks, cash, and sale of negotiable instrument transactions adhering to bank policies.
• Ensure branch adherence to AML/BSA requirements (CTR, SAR, etc.), audit procedures, operational procedures, dual control, security, business continuity, and all regulated banking requirements.
• Assist in remediating audit/scorecard/QC deficiencies.
• Proactively help resolve customer concerns timely, professionally, positively, escalating as needed.
• Balance cash drawer daily and monitor own work for accuracy.
• Follow instructions and respond to management direction to resolve difficult customer objections, solving problems timely and positively to retain relationships.
• Adhere to Seacoast Bank’s Code of Conduct.
• Follow all safety and security procedures.
• May be assigned vault responsibilities.

Requirements

• High school diploma or equivalent required.
• Minimum of 6 months cash handling experience required.
• Minimum of 6 months previous experience in retail sales and/or financial services experience preferred.
• Flexible schedule required with ability to work during hours of operations, including weekends and occasional non-bank operational hours.
• Demonstrate excellent communication (written and verbal) and interpersonal skills.
• Able to work independently and exercise a high degree of initiative.
• PC proficiency in desktop, laptop, tablet, and smartphone devices as well as Microsoft Office Suite software.