Teller Retail Banker
About the role
Woodforest National Bank is a privately owned, nationally recognized award-winning institution and one of the strongest banks in the nation. As an employee-owned organization with the largest shareholder being our Employee Stock Ownership Plan, we focus on building relationships and discovering opportunities to better serve our communities and understand the financial needs of every customer. We demonstrate our commitment to giving back through volunteer efforts with local charities and food banks.
Responsibilities
As a Retail Banker, you will be the face of our organization and play a critical role in caring for our customers each day. You will receive training to engage customers and enhance their experience by offering products and services tailored to their needs. This well-rounded knowledge base will prepare you for advancement opportunities and a long-term career in banking at Woodforest.
- Achieve individual sales by proactively identifying, marketing, and recommending bank products and services that benefit customers.
- Process transactions, open accounts, and perform account maintenance.
- Handle branch servicing duties such as vault balancing, cash ordering, and maintenance of automated teller machines.
- Employ problem-solving skills to address customer inquiries and concerns in a manner consistent with Woodforest Experience training.
Minimum Qualifications
- 3 years of relevant and transferable sales and/or customer service experience; or
- An Associate’s degree and 1 year of relevant and transferable sales and/or customer service experience; or
- A Bachelor’s degree.
Previous in-store banking experience is preferred but not required. Must be positive and engaging.
Education & Certifications
- High School Diploma or equivalent required.
Work Status
- Full-time.
- No supervisory responsibility.
- Little to no overnight travel expected; may be required to cover nearby branch locations up to 45 miles from your assigned branch as needed.
Working Conditions
- Standing most of the time; may involve walking, moving, bending, stooping, or sitting for brief periods.
- Occasionally lifting and carrying items up to 30 lbs.