Teller (Relationship Service Representative) - West Hawaii

Responsibilities

• Provides quality service by interacting directly with clients.
• Processes a wide range of financial transactions to include but not limited to: cashing checks, accepting deposits, paying withdrawals, accepting payments, issuing cashier’s checks, selling traveler’s checks, processing wire transfers, and various drafts, etc.
• Balances individual cash.
• Opens and closes the vault.
• May open and close accounts.
• Aids in day-to-day Relationship Service Representative activities.
• Assists with servicing requests and inquiries by using knowledge of Bank of Hawaii’s products and services.
• Provides guidance and support to Relationship Service Representatives to ensure servicing and transaction efficiency levels meet goals and objectives.
• Uses knowledge of Products/Services to actively participate in Sales/Referral programs.
• Identifies clients’ needs through meaningful interactions.
• Provides verbal and printed information and explains the features and benefits of the appropriate product.

Qualifications

• Education: High school diploma or G.E.D.
• Experience: Minimum 1 year of teller, cash handling or equivalent work experience. Experience should demonstrate verbal communication, sales, marketing and service skills which meet Bank of Hawaii’s established standards.
• Relationship Service Representative: Minimum 1 – 2 years of teller, cash handling or equivalent work experience. Experience should demonstrate verbal communication, sales, marketing and service skills which meet Bank of Hawaii’s established standards.
• Senior Relationship Service Representative: Minimum 3 years of teller, cash handling or equivalent work experience. Experience should demonstrate verbal communication, sales, marketing and service skills which meet Bank of Hawaii’s established standards.
• Technical Skills: Demonstrated proficiency with personal computers in a networked environment and Microsoft applications (Outlook, Word, and PowerPoint) or similar software. Knowledge of or ability to use Bank software and systems including, PC Teller, Customer Information System (CIS) and check imprinter.
• Other Job Qualifications: Demonstrated verbal communication and interpersonal skills. Must demonstrate critical thinking, be analytical, detail-oriented and organized. Must be an effective and efficient team player with good interpersonal skills, as well as negotiation skills. Able to meet fixed and changing deadlines and priorities and follow up consistently. Must be able to push a cash cart (100 lbs.) and/or lift approximately 20 to 25 pounds and stand for extended periods of time. Able to work evenings, weekends and holidays as required or assigned.