Teller (Relationship Service Representative) - Kauai

Responsibilities

• Provides quality service by interacting directly with clients.
• Processes a wide range of financial transactions to include but not limited to: cashing checks, accepting deposits, paying withdrawals, accepting payments, issuing cashier’s checks, selling traveler’s checks, processing wire transfers, and various drafts, etc.
• Balances individual cash.
• Opens and closes the vault.
• Maintains the vault and handles cash and coin transactions.
• Assists in day-to-day branch activities, including answering phones, handling safe deposit activity, filing, reviewing various reports, and complying with circulars and policies.
• Supports other areas of the branch as needed, such as assisting with new services and products.
• Researches and resolves questions from other Bank of Hawaii departments.
• Edits and assists clients in utilizing various channels for transactions such as: ATM’s, Mobile, Call Center, E-Bankoh, and Night Deposit for business clients, Bank by Mail, Bankphone, and Foreign Currency Exchange machines.
• Uses knowledge of Products/Services to actively participate in Sales/Referral programs.
• Identifies clients’ needs through meaningful interactions.
• Provides verbal and printed information and explains the features and benefits of the appropriate product.

Qualifications

• Education: High school diploma or G.E.D.
• Experience:
  • Relationship Service Representative - Minimum 1 – 2 years of teller, cash handling or equivalent work experience.
  • Senior Relationship Service Representative - Minimum 3 years of teller, cash handling or equivalent work experience.
• Technical Skills: Demonstrated proficiency with personal computers in a networked environment and Microsoft applications (Outlook, Word, and PowerPoint) or similar software. Knowledge of or ability to use Bank software and systems including, PC Teller, Customer Information System (CIS) and check imprinter.
• Other Job Qualifications: Demonstrated verbal communication and interpersonal skills. Must demonstrate critical thinking, be analytical, detail-oriented and organized. Must be an effective and efficient team player with good interpersonal skills, as well as negotiation skills. Able to meet fixed and changing deadlines and priorities and follow up consistently. Must be able to push a cash cart (100 lbs.) and/or lift approximately 20 to 25 pounds and stand for extended periods of time. Able to work evenings, weekends and holidays as required or assigned.

Pay

Compensation will be commensurate with experience and qualifications.

Schedule

Weekly shift may include Saturday rotations.