Teller Penitas

About the role

As a Teller Full Time at PNC's Penitas branch in Penitas, Texas, you will provide exceptional customer service, accurately perform high-volume customer banking transactions, educate customers on innovative technology, and develop banking product referral opportunities through strong customer relationship skills. This in-office position fosters a supportive culture where employees can thrive and achieve balance. Bilingual Spanish is preferred.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Responsibilities

• Deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Process a variety of customer interactions and educate customers on alternatives available for their financial interactions.
• Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
• Perform lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educate customers on options for managing financial transactions by leveraging technology, tools, and resources.
• Apply product and procedural knowledge to solve customer problems.
• Adhere to all policies and procedures, demonstrating sound judgment within established limits.
• Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.

PNC employees are expected to be customer-focused, knowledgeable of practices that align customer needs with satisfaction, and skilled in managing risks associated with business objectives.

Qualifications

• No university/college degree required; a high school diploma, GED, or a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.
• Prior experience is not required.

Skills

• Accountability
• Banking
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales
• Accuracy and Attention to Detail
• Addressing Customer Needs
• Banking Products
• Digital Awareness
• Effective Communications
• Fraud Detection and Prevention
• Managing Multiple Priorities
• Matrix Management
• Problem Solving
• Understanding Customer Needs

Benefits

• Medical/prescription drug coverage (with a Health Savings Account feature)
• Dental and vision options
• Employee and spouse/child life insurance
• Short- and long-term disability protection
• 401(k) with PNC match, pension, and stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select fully paid programs
• Robust wellness program with financial incentives
• Paid time off, including:
  • Maternity and/or parental leave
  • Up to 11 paid holidays each year
  • 9 occasional absence days each year (unless otherwise required by law)
  • Between 15 to 25 vacation days each year, depending on career level and years of service