Teller Part Time Richmond

About the role

Wells Fargo is seeking a Teller to join our National Branch Network. In this front line, customer focused role, you will support customers' everyday banking needs through in-branch interactions, completing transactions accurately while delivering a welcoming and reliable experience.

Responsibilities

• Deliver a positive and reliable branch experience by accurately processing transactions and engaging customers with care.
• Process routine service transactions (such as deposits, withdrawals, payments, and check cashing) with accuracy and attention to detail.
• Welcome customers, understand their needs, and guide them to efficient ways to bank, including digital tools, self-service options, or the appropriate team member.
• Build relationships, actively listen to understand everyday financial needs, and connect customers to relevant information, services, digital tools, or bankers.
• Identify potential product or service needs, introduce solutions at a high level, and refer customers to a banker for detailed guidance.
• Complete transactional and operational activities accurately, exercising sound judgment and managing risk in line with policies and controls.
• Use strong communication and active listening skills to clarify needs and provide clear, simple solutions or next steps.
• Collaborate with branch teammates to deliver strong operations and service, follow leadership direction, and escalate complex situations as needed.
• Resolve routine customer questions or concerns and escalate more complex issues to ensure timely resolution.

Requirements

• 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Experience in customer-facing roles, with strong attention to detail and the ability to accurately process transactions across multiple systems in fast-paced environments.
• Strong verbal communication and active listening skills, with the ability to understand needs, ask effective questions, and clearly explain solutions.
• Ability to follow policies, procedures, and controls while maintaining accuracy and accountability.
• Demonstrated ability to quickly build accuracy, confidence, and consistency in customer transactions.
• Professional, integrity-driven approach focused on building trust through reliable service.
• Ability to recognize potential risk, ask questions, and appropriately escalate concerns to protect customers and the organization.
• Proven cash-handling experience.
• Ability to understand customer needs, identify referral and service opportunities, and educate customers on digital banking tools to improve convenience.
• Strong collaboration and relationship-building skills, with the ability to work effectively with branch teammates to deliver a consistent customer experience.
• Organized and adaptable, with the ability to prioritize effectively in a dynamic, customer-focused environment.

Qualifications

• Desired Qualifications: Experience in customer-facing roles, with strong attention to detail and the ability to accurately process transactions across multiple systems in fast-paced environments.
• Strong verbal communication and active listening skills, with the ability to understand needs, ask effective questions, and clearly explain solutions.
• Ability to follow policies, procedures, and controls while maintaining accuracy and accountability.
• Proven cash-handling experience.
• Demonstrated ability to quickly build accuracy, confidence, and consistency in customer transactions.
• Professional, integrity-driven approach focused on building trust through reliable service.
• Ability to recognize potential risk, ask questions, and appropriately escalate concerns to protect customers and the organization.
• Proven ability to understand customer needs, identify referral and service opportunities, and educate customers on digital banking tools to improve convenience.
• Strong collaboration and relationship-building skills, with the ability to work effectively with branch teammates to deliver a consistent customer experience.
• Organized and adaptable, with the ability to prioritize effectively in a dynamic, customer-focused environment.

Benefits

In this role, you will have access to robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You'll also have the opportunity to invest in your community, celebrate your authenticity, and grow your career.

Pay

The pay range for this role is $15.00 - $20.00 per hour.

Schedule

This role offers flexibility, with the possibility of working Saturdays. The exact schedule will vary based on location and business needs.

Job Expectations

• Ability to work a schedule that will include Saturdays.

Posting Location(s)

• 7085 Mechanicsville Turnpike. Mechanicsville, VA 23111
• 8111 Mechanicsville Turnpike. Mechanicsville, VA 23111
• 1800 Chamberlayne Ave. Richmond, VA 23222
• 1021 East Cary St. Richmond, VA 23219
• 4489 S Laburnum Ave. Richmond, VA 23231
• 81 South Airport Dr. Highlands Springs, VA 23075

Due to timing and resource needs, positions may not be available at all branch locations outlined in the posting.

Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Drug and Alcohol Policy

Wells Fargo maintains a drug-free workplace. Please see our Drug and Alcohol Policy to learn more.

Recruitment and Hiring Requirements

Third-party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Reference Number R-552473-1.