Teller (Part-Time) Pawnee City

About the Role

The Teller serves as the primary point of contact for customers and non-customers, providing outstanding customer service throughout interactions. This role performs a variety of customer transactions daily, resolves issues, and identifies opportunities to strengthen customer relationships by suggesting bank products and services.

To support employee engagement and retention, employees must remain in this role for at least 6 months before applying for another position, unless an exception is discussed with a Customer Service Officer.

Responsibilities

• Accept and accurately process all financial transactions.
• Maintain responsibility for cash drawer and follow proper balancing procedures.
• Handle semi-routine assignments, recognizing deviations from accepted practices.
• Provide excellent customer service by addressing questions and concerns.
• Cross-sell bank services and refer customers to other departments to meet management goals.
• Learn and maintain knowledge of products, fees, and policies to make informed product suggestions.
• Demonstrate compliance with all bank regulations applicable to the role.
• Understand and adhere to bank policies, laws, and regulations.
• Complete compliance training and follow internal processes and controls.
• Report compliance issues or violations of laws/regulations as defined in bank policies.
• Regular and reliable attendance is required.
• Perform other job-related duties as assigned.

Requirements

• Bilingual in Spanish preferred.
• High school diploma.
• Cash handling experience preferred.
• Accuracy and attention to detail.
• Previous sales and customer service experience preferred.
• Effective communication skills aligned with Union Bank’s customer service philosophy.
• Basic math skills and proficient computer skills.
• Ability to work independently and exercise good judgment.

Working Environment

• Indoor work, not exposed to outdoor elements or hazards.
• Ability to stand and/or walk for prolonged periods.
• Some sedentary work with occasional lifting and carrying up to 50 lbs.