Teller - Part Time | Ocean Township

Hourly Rate Range: $19.00 - $22.00 an hour.

About the Role

Accurately process routine financial transactions for banking customers with an emphasis on personalized quality customer service at all times. Maintaining customer confidence and satisfaction through efficient, effective, accurate, and courteous processing of transactions is critical to the image presented by the Bank.

Responsibilities

• Process routine financial transactions for banking customers with an emphasis on personalized quality service and in accordance with all Bank policies and procedures. Transactions typically include:
  • Deposits
  • Check cashing
  • Journal transfers
  • Money orders and official checks
  • Sale & redemption of U.S. Savings Bonds
  • Withdrawals and loan payments
  • Loan disbursements
  • Miscellaneous receipts & disbursements
  • Cash advances
  • Provide access to safe deposit boxes
  • Proficient use of cash recycler
• Ensure minimum to zero teller differences and controllable losses.
• Escalate matters requiring further attention immediately.
• Prove all transactions in accordance with all Bank established procedures and policies.
• Adhere to privacy and confidentiality policies when assisting customers in obtaining any account information.
• Refer various Bank products and services to customers as needs are uncovered.
• Assist with filing, money counting, teller cash proof, answering phones, processing mail transactions and/or correspondence, reconciliation of ATM, coin machine operations and proof, and completing daily audit of miscellaneous items.
• Available to travel within the branch network as needed to ensure adequate branch coverage.
• Daily use of Cash Recycler, including maintenance and proof as designated.
• Reconcile coin machine daily, change coin bags, and maintain cleanliness to ensure proper operation of equipment.
• Align and embrace Manasquan Bank’s pillar core values including engagement, quality, innovation, and relevance and sustainability.
• Complete all required enterprise-wide trainings to keep current on regulatory and industry trends.
• Other duties as assigned by Bank Management.

Requirements

• High School Diploma or G.E.D.
• 1-2 years retail experience in a cash handling capacity preferred.
• Excellent interpersonal and customer service skills.
• Excellent communication skills – verbal & listening.
• Basic personal computer skills.
• Working knowledge of calculator and ability to be trained and efficiently operate banking system.
• Strong basic math ability.
• Ability to learn and retain information.
• A high level commitment to exceptional service and client relationship development for internal and external clients.
• Possess the level of product knowledge necessary to effectively promote the Bank’s products and services by identifying cross-selling opportunities.

Working Conditions & Physical Requirements

• Working conditions are those of an open office environment, which can require the ability to manage some stress such as noise level from customers, employees, and general office equipment.
• Daily use of wrists, hands, and fingers to use computer, telephone, fax, copier, and general office equipment.
• Ability to hear and speak clearly for gathering simple to complex information from both customers and coworkers.
• Sitting for extended periods (up to 8 hours) of time, standing and walking up to 15% of work time.
• Ability to operate a motor vehicle for travel within branch network.