Teller Part Time Mason City District

About the role

The role involves supporting customers' everyday banking needs through in-branch interactions, processing transactions accurately, and guiding customers to efficient ways of banking, including digital tools.

Responsibilities

• Accurately process routine service transactions such as deposits, withdrawals, payments, and check cashing.
• Welcome customers, understand their needs, and guide them to efficient ways to bank, including digital tools, self-service options, or the appropriate team member.
• Build relationships, actively listen to understand everyday financial needs, and connect customers to relevant information, services, digital tools, or bankers.
• Identify potential product or service needs, introduce solutions at a high level, and refer customers to a banker for detailed guidance.
• Complete transactional and operational activities accurately, exercising sound judgment and managing risk in line with policies and controls.
• Use strong communication and active listening skills to clarify needs and provide clear, simple solutions or next steps.
• Collaborate with branch teammates to deliver strong operations and service, follow leadership direction, and escalate complex situations as needed.
• Resolve routine customer questions or concerns and escalate more complex issues to ensure timely resolution.

Requirements

• 6+ months of interacting with customers experience, or equivalent through work experience, training, military experience, or education.
• Experience in customer-facing roles, with strong attention to detail and the ability to accurately process transactions across multiple systems in fast-paced environments.
• Strong verbal communication and active listening skills, with the ability to understand needs, ask effective questions, and clearly explain solutions.
• Ability to follow policies, procedures, and controls while maintaining accuracy and accountability.
• Demonstrated ability to quickly build accuracy, confidence, and consistency in customer transactions.
• A professional, integrity-driven approach focused on building trust through reliable service.
• Ability to recognize potential risk, ask questions, and appropriately escalate concerns to protect customers and the organization.
• Proven cash-handling experience.
• Ability to understand customer needs, identify referral and service opportunities, and educate customers on digital banking tools to improve convenience.
• Strong collaboration and relationship-building skills, with the ability to work effectively with branch teammates to deliver a consistent customer experience.
• Organized and adaptable, with the ability to prioritize effectively in a dynamic, customer-focused environment.

Qualifications

• Desired qualifications include experience in customer-facing roles, strong attention to detail, and the ability to accurately process transactions across multiple systems in fast-paced environments.
• Strong verbal communication and active listening skills, with the ability to understand needs, ask effective questions, and clearly explain solutions.
• Ability to follow policies, procedures, and controls while maintaining accuracy and accountability.
• Proven cash-handling experience.
• Ability to understand customer needs, identify referral and service opportunities, and educate customers on digital banking tools to improve convenience.
• Strong collaboration and relationship-building skills, with the ability to work effectively with branch teammates to deliver a consistent customer experience.
• Organized and adaptable, with the ability to prioritize effectively in a dynamic, customer-focused environment.

Skills

• Effective communication and active listening skills.
• Sound judgment and management of risk.
• Ability to follow policies and procedures.
• Proven cash-handling experience.
• Ability to understand customer needs and identify referral and service opportunities.
• Knowledge of digital banking tools.
• Collaboration and relationship-building skills.
• Organizational and adaptability skills.

Benefits

Wells Fargo offers a comprehensive benefits package, including robust health and wellness programs, competitive compensation, and initiatives designed to help employees find work-life balance and well-being.

Pay

The pay for this role is competitive and commensurate with experience.

Schedule

The role requires working Saturdays and the exact schedule will vary based on branch location and resource needs.

Due to timing and resource needs, positions may not be available at all branch locations outlined in the posting.

Posting End Date

The job posting may come down early due to volume of applicants.

Equal Opportunity Employer

We Value Equal Opportunity. Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Drug and Alcohol Policy

Wells Fargo maintains a drug-free workplace. Please see our Drug and Alcohol Policy to learn more.

Third-Party Recordings Prohibited

Third-party recordings are prohibited unless authorized by Wells Fargo.