Teller - Part-time (Lincoln)

About the Role

Serve our membership and the Credit Union by performing member transactions and other teller functions. Provide and promote prudent borrowing and saving activities, and be sensitive to all members’ financial needs by creating awareness of all Credit Union services to new and current members.

Responsibilities

• Accurately process transactions for deposit/loan products, including night drop, mail, and general ledger.
• Handle sale of money orders, cashier checks, and gift cards; redeem savings bonds; process member check order requests.
• Process credit card cash advances and payments.
• Encode savings bonds and scan checks; manage teller work and signature cards.
• Handle incoming and outgoing cash within assigned drawer, including the usage of cash recyclers.
• Examine checks for endorsements and negotiability; balance and prepare daily check deposits from drawer for Fed Deposit.
• Assist members in and out of the safe deposit area.
• Perform opening and closing of day procedures (systems and building).
• Apply check holds according to check cashing/hold policy; combat fraudulent activity.
• Act as a member contact concerning account inquiries and requests (in person, by mail, phone, or electronically).
• Recognize when a Suspicious Activity Report (SAR) or Currency Transaction Report (CTR) may be required and complete procedures accurately.
• Utilize data processing, email, voicemail, telephone, and drive-thru systems.
• Assist lending and new account staff with on-boarding of accounts, loans, and various responsibilities to learn all financial services.
• Maintain a working knowledge of credit union security procedures, including fraud prevention.
• Adhere to all Credit Union policies and procedures, including specific cash-handling and teller job tasks.
• Understand all state and federal regulations applicable to teller transactions.
• Uphold member confidentiality.
• Progress within the Teller Development Program.
• Actively support our sales and service culture by communicating the benefits and features of all products and services to members.
• Identify and act on referrals and cross-selling opportunities.
• Resolve members' requests, problems, or complaints, or direct them to the proper person for solutions.
• Complete in-house training based on required classes for this position.
• Assist in any area as directed by management.

Requirements

• Experience with cash handling and customer service preferred.
• Some teller experience helpful.
• High school degree plus some college preferred.
• Professional, well-developed interpersonal skills necessary for servicing members and projecting a positive attitude and image.
• Intermediate mathematical skills required (calculations and concepts involving decimals, percentages, fractions, etc.).
• Good judgment in day-to-day situations and problems within established guidelines.

Physical requirements include generally sedentary work with intermittent standing. Limited lifting and carrying up to 55 pounds when moving cash drawer or coin bags.

Schedule

Part-time: 20-25 hours per week. Shifts rotate between 7:45 am and 6:15 pm, Monday through Friday. Saturday morning rotation required 1-2 times per month, 8:45 am - 12:15 pm.

Pay

$16.00+ per hour depending on experience. Candidates with experience may be paid higher than $16.00 per hour.

• Eligible for a wage increase annually as part of a merit performance review.
• Eligible for wage increases as part of LFCU's Teller Development Program.
• Eligible for monthly incentives.
• Eligible for a discretionary gain-share bonus plan payment annually.

Benefits

• Retirement Plan: LFCU contributes 5% of associate earnings to Profit Sharing. LFCU matches 100% up to 3% and 50% for 4% and 5% of associate’s 401(k) contributions (total match 4%).
• Gain Share Plan: Rewards employees when the credit union achieves above-average performance, based on individual contributions.
• Paid Leave:
  • Vacation: 2 weeks/year for new hires.
  • Sick: 1 hour earned for every 30 hours worked.
  • Holiday Pay: 6 paid holidays/year. 5 additional federal holidays per year are reserved for all-staff meetings (1 mandatory, 4 optional as holiday pay).
  • Funeral Leave.
• Additional Programs:
  • Quarterly all-staff professional development.
  • Fitness Club Reimbursement.
  • LFCU Apparel: 2 free items annually.
  • Monthly free breakfast.