Teller Part Time Brandy Hill Branch

About the Role

Wells Fargo is seeking a 20‑hour Teller to join the National Branch Network. In this front‑line, customer‑focused role you will support customers’ everyday banking needs through in‑branch interactions, completing transactions accurately while delivering a welcoming and reliable experience. You will serve as the primary point of contact for customers, representing the branch with strong service, attention to detail, and genuine care. The position provides meaningful exposure to retail banking and serves as an excellent starting point for long‑term growth and career mobility, supported by Wells Fargo’s training, coaching, and team‑based culture.

Location: 7085 Mechanicsville Turnpike, Mechanicsville, VA 23111

Responsibilities

• Deliver a positive and reliable branch experience by accurately processing transactions and engaging customers with care.
• Process routine service transactions (deposits, withdrawals, payments, and check cashing) with accuracy and attention to detail.
• Welcome customers, understand their needs, and guide them to efficient ways to bank, including digital tools, self‑service options, or the appropriate team member.
• Build relationships, actively listen to understand everyday financial needs, and connect customers to relevant information, services, digital tools, or bankers.
• Identify potential product or service needs, introduce solutions at a high level, and refer customers to a banker for detailed guidance.
• Complete transactional and operational activities accurately, exercising sound judgment and managing risk in line with policies and controls.
• Use strong communication and active listening skills to clarify needs and provide clear, simple solutions or next steps.
• Collaborate with branch teammates to deliver strong operations and service, follow leadership direction, and escalate complex situations as needed.
• Resolve routine customer questions or concerns and escalate more complex issues to ensure timely resolution.

Required Qualifications

• 6+ months of experience interacting with customers, or equivalent demonstrated through work experience, training, military experience, or education.

Desired Qualifications

• Experience in customer‑facing roles with strong attention to detail and the ability to accurately process transactions across multiple systems in fast‑paced environments.
• Strong verbal communication and active listening skills; ability to understand needs, ask effective questions, and clearly explain solutions.
• Ability to follow policies, procedures, and controls while maintaining accuracy and accountability.
• Proven cash‑handling experience.
• Demonstrated ability to quickly build accuracy, confidence, and consistency in customer transactions.
• Professional, integrity‑driven approach focused on building trust through reliable service.
• Ability to recognize potential risk, ask questions, and appropriately escalate concerns to protect customers and the organization.
• Ability to understand customer needs, identify referral and service opportunities, and educate customers on digital banking tools.
• Strong collaboration and relationship‑building skills; ability to work effectively with branch teammates to deliver a consistent customer experience.
• Organized and adaptable, with the ability to prioritize effectively in a dynamic, customer‑focused environment.
• Ability to resolve routine customer concerns with sound judgment and professionalism.

Job Expectations

• Ability to work a schedule that includes Saturdays.
• This position is not eligible for Visa sponsorship.

Pay

Base pay range: $20.00 – $25.00 per hour. Employees may also be eligible for incentive opportunities.

Benefits

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement