Teller (part- time)

About Us

STCU is consistently rated one of the top-performing credit unions in the nation and has been named one of Fortune Magazine’s Great Places to Work. We look for employees who have a strong desire to serve others, are lifelong learners, committed to working hard, have a fun-loving attitude, and want to make a difference in our members’ lives. We value people who share our core values: Joyfulness, generosity, belonging, goodness, and striving. We believe in being a force for good in the community while helping members achieve their financial goals and dreams.

Benefits

• Paid time off plus 11 paid holidays
• Medical, dental, vision, and life insurance
• Training and career development
• Success sharing plan
• 401(k) matching contributions
• Tuition reimbursement

An overview of the benefits can be found here.

Pay

$20.42 - $28.58 per hour

Schedule

11:30 a.m. to 3:30 p.m., Monday through Friday

Responsibilities

• Engage in serving members accurately and efficiently with stated and unstated needs while providing unparalleled service with financial direction, offering appropriate products, and service referrals.
• Protect the integrity and confidentiality of our membership by identifying members/account ownership to ensure proper access is upheld.
• Perform transactional duties to serve members with high accuracy in accordance with credit union policies and procedures, adhering to STCU’s balancing standards and proper dual control.
• Deepen member relationships by presenting and explaining credit union products and services to members that meet their financial needs through positive interactions.
• Exceed service expectations by creating unparalleled member experiences and excellence with every interaction, taking ownership of issues and challenges, increasing member loyalty, and delivering on our Here for Good brand promise.
• Maintain an up-to-date and comprehensive knowledge of all credit union products and services to deepen member relationships.
• Learn the core skills of the position, stay current on regulatory, policy, and procedure changes, and continuously develop professionally.
• Proactively and efficiently resolve issues/problems with member accounts.
• May be asked to travel to other STCU locations.

Requirements

• High school diploma or equivalent required.
• Minimum six months of customer service experience in a retail or customer service environment with recent cash handling experience.

Skills

• Proficient knowledge of MS Office programs including Outlook, Word, Excel, and Teams.

Physical Demands & Work Conditions

• Must be able to regularly talk, hear, and operate a computer, keyboard, and mouse.
• Occasionally lift, pull/push, and carry up to 25 pounds with accommodations.
• Exposure to constant or intermittent sounds at a low or moderate level consistent with an office setting.
• Exposure to a high-stress, fast-paced, deadline-oriented environment.