Teller- Part Time

About the role

Northwest Tellers play a crucial role in our retail network, interacting directly with customers to ensure a positive banking experience.

Responsibilities

• Achieve financial wellness activity goals, including identifying referral opportunities and contributing to overall sales performance.
• Assist customers and visitors with questions, problem resolution, and other needs.
• Proactively engage with customers to understand their needs and inform them about product/service features and benefits.
• Refer customers to appropriate team members for complex requests or products/services.
• Balance teller drawer daily and participate in various office meetings and activities.
• Deliver on the North(west) star experience, focusing on customer financial wellness and exceptional customer service.
• Complete educational training as assigned and continuously educate oneself using bank-provided programs and applications.
• Have a general knowledge of all office systems and software, performing maintenance and possessing in-depth knowledge of bank products, services, and digital offerings.
• Adhere to security and dual control processes.
• Participate in branch opening and closing tasks as needed.
• Protect the bank from unnecessary risk by following compliance, risk, and operational procedures.
• Work as a team with co-workers to complete daily tasks, demonstrating respect and professionalism, and supporting management with special requests.
• Work evenings and weekends as scheduled, assigned, or necessary.
• Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations.
• Use Microsoft Office software and other department-specific software to maximize efficiency and effectiveness.

Qualifications

• High School Diploma or equivalent preferred.
• Customer service experience preferred.
• Cash handling experience preferred.
• Banking and/or retail experience preferred.