Teller - Part Time

Description

Northwest Tellers are integral members of our retail network team due to their frequent interactions with customers. Their role involves welcoming customers, efficiently processing transactions, resolving issues, providing financial education, and identifying referral opportunities.

Essential Functions

• Achieve financial wellness activity goals, such as identifying referral opportunities and contributing to the overall office's sales performance goals.
• Assist customers and visitors with questions, problem resolution, and other needs.
• Proactively engage with customers to understand their needs and inform them about product/service features and benefits.
• Refer customers to appropriate team members for complex requests or products/services.
• Actively engage with and greet customers, taking ownership to resolve any customer issues or concerns.
• Balance teller drawer daily and participate/assist in office meetings/huddles, operations meetings, and dual control balancing of vault, ATM, and any other device, as needed.
• Deliver on our North(west) star experience and champion our customers' financial wellness through exceptional customer experience – both in person, over the phone, and through email communications.
• Complete educational training as assigned and self-educate using bank-designed programs and applications.
• Have general knowledge of all office systems and software, perform maintenance, and possess an in-depth knowledge of bank products, services, and digital offerings.
• Knowledge and adherence to all security and dual control processes.
• Responsible to participate in branch opening and closing tasks as needed.
• Protect the bank from unnecessary risk by following compliance, risk, and operational procedures.
• Work as a team with co-workers to complete daily tasks, demonstrating respect and professionalism, being prompt, and supporting management with special requests as needed.
• Work evening hours and weekends as scheduled, assigned, or necessary.
• Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations.
• Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency.

Qualifications

• High School Diploma or equivalent preferred.
• Cash handling experience preferred.
• Customer service experience preferred.
• Banking and/or retail experience preferred.

Pay and Benefits

The pay range for this position is generally $15.50 - $17.05 per hour. Actual pay is based on various factors including but not limited to the successful candidate’s experience, skills, and knowledge. Additional bonus earning opportunities and benefits are also available.