Teller - Part Time

About the role

Imagine being part of a company where your growth is valued and your journey is supported. Imagine yourself at Langley Federal Credit Union, where we're dedicated to shaping a meaningful path together. You belong at Langley. Langley Federal Credit Union is one of the 100 largest credit unions in the United States, with over $5B in assets and over 390,000 members. We are constantly growing and have recently expanded to neighboring states and other parts of Virginia.

Provides Langley members with impeccable service in person while accurately processing all types of member transactions. Educates members on Langley products and services to improve members’ lives by helping them save, borrow, and spend wisely.

Responsibilities

• Processes all types of transactions for members, including balance inquiries, transfers, payments, loan advances, account openings, and all other requests through our core system.
• Processes cash transactions accurately and in compliance with all regulatory requirements.
• Assists members with all service requests, documenting the interaction and following up utilizing the Customer Relationship Management (CRM) tool and Document Management System.
• Educates members on Langley products and services, making referrals to internal business partners.
• Fosters teamwork by professionally interacting with peers, supervisors, and other Langley employees.
• Serves as a mentor and role model for all tellers, providing adequate on-site training.
• Serves as a front-line deterrent against fraud and theft, protecting members and the Credit Union.
• Assists with all other branch operational duties as assigned.
• Complies with all Credit Union policies and regulatory requirements.
• Works at other branch locations as needed.

Requirements

The physical demands described here represent those an employee must meet to successfully perform this position's essential functions, duties, and responsibilities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is frequently required to talk, hear, sit, and use hands and fingers to operate standard office equipment such as a mouse, keyboard, or telephone, as well as non-standard equipment like debit card machines, ATMs, and bill and coin counters. Handling and manipulating small objects like bills and coins, reaching with hands and arms, and standing and walking are also frequently required. Occasional lifting up to 10 lbs. may be required. Specific vision requirements for the job include close vision (at 20 inches or less).

Work is performed in an indoor, climate-controlled retail branch environment where the noise level can range from quiet to moderate. This job description is not designed to cover or contain a comprehensive listing of functions, duties, or responsibilities required of the employee. Functions, duties, and responsibilities may change, or new ones may be assigned at any time, with or without notice.

Qualifications

An associate degree or two years of face-to-face customer service or sales experience, including cash handling, or an equivalent combination of education and experience, is required.

Skills

• Service Champion – Adopts a service orientation, building trusting relationships and delivering value for associates, members, and communities.
• Langley Ambassadors – Demonstrates a passion for Langley’s vision, encouraging diversity, equity, and inclusion while considering Langley’s values when making decisions and taking accountability for delivering results.
• Agile in