Teller (Part-Time)

IHMVCU is dedicated to supporting our members' financial well-being by fostering engagement, creating alignment with their goals, and promoting continual growth. We are seeking a member-focused Teller with a passion for building lasting relationships and enhancing member satisfaction. Strong interpersonal skills are valued, and candidates of all professional backgrounds are welcome.

About the role

As a Teller, you will play a crucial role in creating a welcoming experience for members while providing accurate financial transactions and personalized solutions. This part-time position is based at our Kewanee, Illinois location, with occasional regional travel to assist other branch locations.

Responsibilities

• Actively listen to members' needs to identify, assess, and educate on solutions, including products and services such as deposit accounts, loans, and credit cards.
• Process a variety of transactions accurately and efficiently, including deposits, withdrawals, transfers, loan payments, and check cashing.
• Respond to member inquiries regarding account operations, service access, resolving discrepancies, balancing, reconciling, and optimizing service usage.
• Follow all cash handling, dual control, and daily work documentation procedures, including balancing the cash drawer daily.

Requirements

• High School Diploma or equivalent; additional education in finance, business, or a related field is a plus.
• Experience in customer support, problem-solving, and providing quality service is preferred.
• High level of integrity and commitment to exceptional member service with a genuine desire to help others.
• Ability to build rapport quickly, actively listen, and develop strong member relationships.
• Strong attention to detail and commitment to accuracy.
• Team-oriented with flexibility to adapt and support various member needs in a fast-paced environment.

Physical Requirements

• Standing: Remaining upright on the feet, particularly for sustained periods.
• Walking: Moving about on foot to accomplish tasks, including long distances or between work sites.
• Talking: Expressing or exchanging ideas by spoken word, including conveying detailed instructions accurately.
• Hearing: Perceiving sounds at normal speaking levels and receiving detailed oral communication.
• Finger/Handle/Touch: Working primarily with fingers for tasks like typing, pinching, or applying pressure.
• Lifting Demands: Up to 50 lbs.
• Visual Demands: Visual acuity for tasks such as preparing data, transcribing, computer work, reading, inspection, and measurement.

Pay

The pay range for this position is $15.00–$16.00/hour. Final compensation will be determined by factors such as relevant work experience, skills, education, certifications, and internal pay equity.

Benefits

• Outstanding training and commitment to personal and professional growth.
• Competitive compensation.
• 401(k) with company match and profit sharing.
• Paid time off and paid holidays.
• Life Insurance.
• Paid Community Volunteering.
• Education reimbursement.
• Fitness reimbursement.
• Health insurance, including dental and vision.
• Flexible Spending Accounts & Health Savings Accounts.
• Employee Assistance Program (EAP).
• Access to fitness center.