Teller (Part-time: 32 hours per week)

Responsibilities

• Aid customers and staff with various retail, operations, and customer service support.
• Receive customer deposits for all accounts and payments.
• Verify customer balances and require proper identification and documentation.
• Maintain currency and coin supply within bank policy.
• Maintain balancing records within acceptable limits.
• Provide various tasks including but not limited to verifying balances, balance ATMs, order checks, document change of addresses, answer phones and questions, follow proper safe deposit box access, branch capture, redeem savings bonds, buy and sell foreign currency, prepare cashier checks, sell gift and reloadable cards, temporary cards, wire transfers, verify mail and night depository bags and envelopes, accurate logs, and other appropriate activities to support the bank's service reputation.
• Cross-sell and introduce new services to customers following branch goals and regulatory guidance.
• Open and close the bank following proper security procedures.
• Perform other functions, duties, and responsibilities as management may assign.

Requirements

• Provide excellent customer service and work in a team environment.
• Have a high level of customer service skills, attention to detail, and adhere to all bank policies and procedures.
• Have an in-depth knowledge of all bank deposit products, services, and policies.
• Have basic knowledge of bank loan and investment center products.
• Operate all office equipment required to support this position, including personal computers, strong keyboarding skills, fax, scanner/copier, printer, phone system, and necessary applications.
• Be alert to fraudulent activity, dishonesty, questionable behavior, or improper handling of accounts and report to appropriate bank personnel.
• Have strong interpersonal skills, attention to detail, positive attitude, and pleasant personality.
• Have excellent oral and written communication skills.
• Display independent judgment.
• Demonstrate excellent organization, prioritize workflow, adaptability, and flexibility.
• Work in a fast-paced environment and be a quick thinker and learner while maintaining a high degree of accuracy.

Qualifications

• A high school diploma or GED is preferred.
• Cash handling and customer service experience is preferred.

Skills

• Excellent customer service skills.
• Attention to detail.
• Adherence to all bank policies and procedures.
• Basic knowledge of bank deposit products, services, and policies.
• Basic knowledge of bank loan and investment center products.
• Strong interpersonal skills.
• Excellent oral and written communication skills.
• Independent judgment.
• Excellent organization, prioritization of workflow, adaptability, and flexibility.

Benefits

• Medical insurance, including virtual telemedicine and mental health counseling.
• Health Savings Account (HSA).
• Flexible Spending Account (FSA).
• Dental insurance.
• Vision insurance.
• Life insurance (basic and voluntary).
• Short-term disability insurance.
• Long-term disability insurance.
• Adoption assistance program.
• Employee Assistance Program (EAP).
• PTO (Paid Time Off).
• Paid holidays.
• 401(k) with company match (eligible on the first of the month following 2 months of employment).
• Financial wellness education.
• Free or reduced fees for banking products and services.
• Employee referral bonus.