Teller Part Time 25 hours

We need to output HTML fragment with sections for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. Must not include Job ID etc. Remove boilerplate. Must preserve all substantive info. We need to parse the posting. Let's extract sections: - Overview: "Specializes in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions in an accurate and efficient manner." That's about the role. - Primary Responsibilities: list of bullet points (many). We'll put under Responsibilities. - Scope of Responsibilities: more description; could be part of Responsibilities or maybe separate but we can combine. - Managerial/Supervisory Responsibilities: Not Applicable – we should not create a heading with filler; we skip. - Education and Experience Required: list of items (high school diploma, 6 months customer service experience, etc.) That's Requirements/Qualifications. - Education and Experience Preferred: Bilingual based on branch needs – could be under Qualifications or Preferences. - Physical Requirements: list – could be under Requirements or maybe a separate section but we have no specific heading for Physical Requirements; we could include under Requirements or maybe under Qualifications. The instruction says use headings for given list; we can add other headings only if content exists. Physical Requirements not in list, but we could still include as a section? The instruction: "Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It says e.g., implying those are examples but we should prefer those headings. It doesn't forbid other headings, but says "Prefer a few substantive sections over many thin ones." Probably better to map physical requirements under Requirements or Qualifications. - Pay: "M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $26.21 (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation." That's Pay. - Schedule: "Schedule will be 25 hours per week that will change weekly. Candidate must be available all hours the branch is open Monday - Saturday. Must be available to work two Saturdays per month. Hours are: Monday - Thursday 8:30am - 4:30pm; Friday 8:30am - 5:30pm and Saturday 8:30am - 12:30pm". That's Schedule. - Benefits: Not mentioned explicitly. There's no benefits detail. So we should not create Benefits section. - Skills: Could extract from required/preferred: Proven verbal communication skills, interpersonal skills, ability to demonstrate exceptional customer service, well-organized, time management, prioritization, proficient with internet user-level technology, bilingual preferred. That's skills. We could put under Skills. - Qualifications: Could include education and experience required/preferred. But we also have Requirements heading. Might combine. We need to avoid duplication. Let's decide sections: - About the role (overview) - Responsibilities (primary responsibilities + scope) - Requirements (education & experience required, physical requirements) - Skills (verbal communication, interpersonal, customer service, organization, time management, prioritization, tech proficiency, bilingual preferred) - Pay - Schedule We should not include Qualifications separately if we have Requirements and Skills; but we could treat Requirements as education/experience, Skills as abilities. That's fine. Check that we preserve all substantive info: need to include all bullet points from Primary Responsibilities, Scope of Responsibilities, Education and Experience Required, Education and Experience Preferred, Physical Requirements, Pay, Schedule. Let's list them. Primary Responsibilities bullet points (as per text): - Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them. - Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer’s identified needs. - Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer’s immediate need. - Accurately balance and process customer transactions efficiently following Bank Policy. - Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system. - Transition identified sales opportunity and provide introduction to appropriate banking partner. - Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities). - Process customer/account maintenance accurately. - Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities. - Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. - Promote an environment that supports belonging and reflects the M&T Bank brand. - Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. - Complete other related duties as assigned. Scope of Responsibilities (paragraph): - The position is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner. - It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company’s culture and brand. - The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. - It is important for the position to stay current on operational changes and demonstrate good risk management decisions to assist the branch in managing preventable losses and reducing fraudulent activity. Managerial/Supervisory Responsibilities: Not Applicable – skip. Education and Experience Required: - High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience - Proven verbal communication skills - Proven interpersonal skills - Proven ability to demonstrated exceptional customer service - Well-organized - Proven time management skills - Proven prioritization skills - Proficient with internet user-level technology Education and Experience Preferred: - Bilingual based on branch needs Physical Requirements: - Ability to stand for long periods of time - Prolonged use of hands and fingers - Ability to lift light to heavy objects weighing 5lbs – 30 lbs. - Ability to read fine print - Ability to interact with customers in an open face to face work environment Pay: - Pay range $18.00 - $26.21 USD; compensation based on knowledge, skills, experience. Schedule: - 25 hours per week, changing weekly. - Must be available all hours branch is open Monday - Saturday. - Must be available to work two Saturdays per month. - Hours: Monday - Thursday 8:30am - 4:30pm; Friday 8:30am - 5:30pm; Saturday 8:30am - 12:30pm. Now we need to output HTML fragment with

headings and

• for lists,

  for prose. We need to decide which content goes to which section. About the role: overview paragraph(s). Could combine overview and maybe scope? But scope is more about responsibilities; we already have Responsibilities. So About the role: just the overview paragraph: "Specializes in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions in an accurate and efficient manner." Responsibilities: combine Primary Responsibilities bullet list and Scope of Responsibilities (maybe as a paragraph or bullet list). Since scope includes bullet-like sentences, we could make a

  for those as well. But we need to avoid too many thin sections; but we can include both as lists under Responsibilities. We could make Responsibilities section with two
  lists: one for Primary Responsibilities, another for Scope of Responsibilities (or combine into one list). Better to keep separate headings inside? Not allowed; only

  for section headings. Inside we can have multiple

  or

  . So we can have a

  introducing scope then a

  . Or just two
  with headings as

  maybe. But we should not invent headings inside. We'll just put a

  for scope description then a

  for primary responsibilities. Or we could put scope as
  as well. Let's do:

  Responsibilities

  The position is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner. It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company’s culture and brand. The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is important for the position to stay current on operational changes and demonstrate good risk management decisions to assist the branch in managing preventable losses and reducing fraudulent activity.

  • Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
  • Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer’s identified needs.
  • Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer’s immediate need.
  • Accurately balance and process customer transactions efficiently following Bank Policy.
  • Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.
  • Transition identified sales opportunity and provide introduction to appropriate banking partner.
  • Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities).
  • Process customer/account maintenance accurately.
  • Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities.
  • Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
  • Promote an environment that supports belonging and reflects the M&T Bank brand.
  • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
  • Complete other related duties as assigned.
  Requirements: education & experience required + physical requirements. Could be two
  or one combined. We'll do:

  Requirements

  • High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience
  • Proven verbal communication skills
  • Proven interpersonal skills
  • Proven ability to demonstrated exceptional customer service
  • Well-organized
  • Proven time management skills
  • Proven prioritization skills
  • Proficient with internet user-level technology

  Physical requirements:

  • Ability to stand for long periods of time
  • Prolonged use of hands and fingers
  • Ability to lift light to heavy objects weighing 5lbs – 30 lbs.
  • Ability to read fine print
  • Ability to interact with customers in an open face to face work environment
  Skills: we could include bilingual preferred plus maybe some of the skills already listed under Requirements (communication, interpersonal, etc.) but to avoid duplication, we could treat Skills as the "preferred" and maybe some additional like bilingual. However the instruction says preserve all substantive info; we already included communication etc under Requirements. If we also list them under Skills, that