Teller - North Guadalupe

About the Role

As a full‑time Teller you will serve as the primary point of contact for processing member transactions and requests. You will build strong, long‑term relationships and deliver exceptional member service by communicating effectively, identifying product and service needs, answering questions, and resolving issues.

About UFCU

Founded in 1936, UFCU serves members across Texas and beyond. The credit union is dedicated to empowering members to achieve financial success and build brighter futures. UFCU’s values include being purposefully member‑obsessed, reimagining possibilities, and pursuing performance excellence rooted in integrity.

Responsibilities

• Member Experience: greet members, maintain branch appearance, explain basic products and services, identify product needs, answer questions, resolve issues.
• Account Maintenance: navigate multiple computer systems, process address/phone/email changes, handle check re‑orders, establish direct deposit, assist with online and mobile banking.
• Compliance: adhere to company policies, complete required regulatory training, maintain strict compliance with laws and regulations (e.g., BSA, AML, USA PATRIOT Act, OFAC, Fair Lending).
• Transaction Processing: process transactions, mail deposits, night drops, cash advances, grant safe‑deposit box access, scan and validate checks, place holds, print statements and forms.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities

• Effective relationship‑building and diplomatic communication.
• Active listening and strong verbal, interpersonal, and written communication.
• Adaptability in a fast‑paced environment.
• Good judgment and problem‑solving to resolve member issues.
• Strong attention to detail, organization, and time management.
• Teamwork orientation with a helpful attitude.
• Proficiency in Microsoft Office.
• Ability to pass pre‑employment background screening (FBI fingerprint, credit, education, employment verification).

Core Competencies

• Member Obsession
• Performance Excellence
• Innovation

Required Qualifications

• High school diploma or GED.
• Minimum six (6) months of teller or cash‑handling experience.
• Minimum six (6) months of customer‑service experience.
• Bachelor’s degree in business or finance may substitute for experience requirements.
• Minimum six (6) months working in a team environment.

Preferred Qualifications

• English/Spanish bilingual.
• Bachelor’s degree.
• Credit union experience.
• General knowledge of applicable financial industry regulations.
• Military experience.

Schedule

Monday through Friday, 9 am – 6 pm; Saturday, 9 am – 2 pm.