Teller/New Accounts Representative

About The Role

Imagine working somewhere that offers more than a steady paycheck; a place where you have ownership, employees are celebrated and growth is encouraged, both personally and professionally. At Guaranty Bank & Trust, we improve the financial well-being of our customers while delivering a "Raving Fans" experience, both for customers and employees.

Duties And Responsibilities

• Teller:
  • Handle cash transactions and make appropriate decisions regarding negotiable instrument transactions, including verifying cash and endorsements, receiving proper identification and ensuring validity, and identifying counterfeit currency and fraudulent checks.
  • Balance ATMs, all cash on hand, drawer activities, and totals on a daily basis.
  • Ensure all cash and coin is secured in accordance with bank policy when not in use.
  • Performing transactions such as accepting deposits, process loan payments, cashing checks, and issuing money orders and cashier’s checks.
• New Accounts:
  • Working with customers and prospects to build loyalty and deepen relationships by uncovering financial needs and recommending the best products, services, and solutions to meet those needs.
  • Opening new accounts, including consumer and business accounts.
  • Taking ownership of the customer experience including on-boarding and resolving service issues.
  • Conducting some outbound sales activities such as meeting with local businesses and attending community events to establish visibility in the community and drive business to the bank.
  • Contacting new customers by phone to follow up to ensure customer satisfaction, resolve issues, and address any additional financial needs based on the customer’s financial priorities.
• Combined:
  • Engaging customers in the lobby and the phone to assist, educate, and train them on how to conduct transactions through self-service technologies.
  • Complying with privacy policies and procedures to maintain customer confidentiality and information protection.
  • Complying with all federal, state and local regulatory rules and regulations governing financial institutions, as well as all company policies and procedures.
  • Completing and passing all required regulatory compliance training as assigned.

Qualifications & Skills

• Displays passion, commitment and drive to deliver an experience that improves our customer's financial lives.
• Excellent communication skills that build customer relationships based on trust.
• Strong critical thinking and problem-solving skills to meet our customer's needs.
• Demonstrates initiative, a commitment to continuous learning, and the ability to adapt to change.
• Ability to collaborate with others to achieve shared goals.
• Proficient in Microsoft Office.
• Able to work location hours, including some evenings and Saturdays.

About You

• High school degree or higher- required.
• Minimum 6 months of Teller or New Accounts experience- required.
• Minimum 1 year of cash-handling and customer service experience- required.
• Required Hours Of Availability: Monday-Friday: May be required to work from 7:45am-4:45pm or 9am-6pm, Saturday: Occasionally 8:45am-12:15pm.

Work Location

Guaranty Bank & Trust in Denton, TX. Must live within 30 minutes of the bank's location listed below. Address: 1200 W University Dr Suite 100, Denton, TX 76201.

Physical Demands

• Sit.
• Use hands in repetitive motions to finger, grasp, handle or feel.
• Talk or hear.
• Stand.
• Walk.
• Lift or reach with hands and arms.

Compensation & Benefits

• Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position.
• We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance.
• Coverage is available to employees and their eligible dependents in accordance with our written plan documents.
• You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit-Sharing plans, short and long-term disability benefits, education and training benefits, and discounts on banking products and services.
• We also offer a generous Paid Time Off (PTO) plan and paid holidays.
• PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full-Time employees.
• Paid holidays are provided, with pro-rated holidays for Part Time employees.
• In Utah and Nevada, employees may be eligible for pay for certain state recognized holidays.