Teller/New Accounts

About the role

Provides quality service by assisting customers accurately and efficiently, and develops long-term customer relationships. Oversees the receiving and paying of money to bank customers, ensuring accurate record keeping of deposits, withdrawals, negotiable instruments, and other bank transactions. Performs a broad variety of customer service and sales activities, including assisting walk-in and telephone customers with account problems and questions, selling and opening new accounts, closing accounts, and advising customers on all bank services.

Responsibilities

• Performs all regular teller duties including accepting deposits, cashing checks, and various customer service-related duties.
• Prepares holds on deposits and completes forms such as CTRs, SIRs, and other BSA reporting as necessary.
• Performs operational duties such as vault operations, ordering and shipping cash, ATM settlement, researching teller differences, and completing various reports.
• Opens and closes individual and commercial deposit accounts, obtaining appropriate BSA information and business documents.
• Prepares all paperwork and assists customers in signing documents.
• Strives to achieve sales goals by being a knowledgeable resource on products and services available to customers.
• Performs various customer service duties:
  • Answering phone calls and assisting walk-in customers, initiating customer research.
  • Processing check orders and closing accounts.
  • Processing customer account printouts.
  • Sorting daily mail.
  • Assisting with NSF, Non-post, and collections.
  • Assisting customers with Safe Deposit Boxes.
  • Deposit verification for credit purposes.
• Maintains customer accounts including deposit accounts, CDs, Health Savings Accounts, IRAs, and other retail banking products.
• Performs other related duties as assigned by management.
• Maintains regular and reliable attendance, with the ability to work flexible hours, including weekends if the branch is open.

Requirements

• Full knowledge of personal and business banking products offered, with initiative to stay updated on changes.
• Basic knowledge of all banking regulations applicable to the job function and of all bank policies and procedures.
• Knowledge of general banking principles and willingness to participate in educational opportunities.
• Skill in communicating with clients and co-workers in a courteous and professional manner.
• Skill in operating computer terminals, printers, back counter capture machine, coin machine, and copier.
• Skills in effectively listening to customers and making appropriate referrals.
• Ability to maintain a high level of confidentiality.
• Ability to perform customer service duties and provide leadership and guidance to team members.
• Ability to ensure efficiency, accuracy, and customer service in a fast-paced environment.
• Ability to function as a team player.

Qualifications

High school graduate or equivalent. A minimum of 24 months of prior banking experience is generally expected. Cash handling and customer contact experience preferred.

Pay

Hourly $21 - $29

Benefits

Benefits for employees working at least 35 hours per week include:

• 8 paid holidays.
• 17 PTO days each year for the first five years of employment (after completing a 90-day introductory period).
• 16 hours of paid sick time upon hire date.
• Health, dental, prescription drug card, vision, and voluntary life insurance plans.
• Health savings account with employer contributions.
• Flexible medical and dependent care spending plans.
• 401K plan after 3 months and start of next quarter with employer contributions and profit sharing.
• $50,000 group term life insurance.
• Long-term disability insurance and employee assistance program.

If working less than 35 hours per week, benefits are modified.