Teller - Mulberry/The Villages

About the role

This position is based in Mulberry/The Villages and focuses on building customer relationships, matching financial needs to Seacoast Bank products, and supporting branch operations.

Responsibilities

• Prepare for various customer interactions and build rapport
• Utilize open and closed-ended questions to understand current and future financial goals of customers
• Match customer needs to Seacoast Bank products and services
• Confidently and proficiently explain Seacoast Bank products and services to customers
• Create and enhance relationships based on customer needs
• Ask for referrals from new and existing customers
• Exhibit good listening skills and speak clearly and persuasively in positive or negative situations
• Respond promptly to customer needs and requests for service; seek out appropriate people in more complex financial matters
• Balance business needs with customer requests while managing potential risk to the bank
• Embrace new technology and remain up to date on industry changes to foster idea generation and innovation
• Participate in community, charitable, or civic events
• Exhibit strong work ethics and teamwork, collaborating with other associates within the branch and across the organization
• Develop an introductory understanding of consumer deposit and lending products and processes
• Develop proficiencies in outbound calling process
• Develop skills to identify referral opportunities with internal business partners
• Observe presentations regarding banking products/services through networking events
• Develop a strong understanding of customer-facing technology; discuss with and enroll customers in self-service products/processes
• Process checks, cash, and negotiable instrument transactions adhering to bank policies and procedures
• Ensure branch adherence to AML/BSA requirements (Currency Transaction Reports, Suspect Activity Form, etc.), audit procedures, operational procedures, dual control, security, Business Continuity, and all other regulated banking requirements
• Assist in remediating audit / scorecard / QC deficiencies
• Proactively help resolve customer concerns in a timely, professional, and positive manner; escalate issues to the next level of authority as needed
• Balance cash drawer daily and monitor own work for accuracy
• Follow instructions and respond to management direction to resolve more difficult customer objections and solve problems in a timely and positive manner to retain customer relationships
• Adhere to Seacoast Bank's Code of Conduct
• Follow all safety and security procedures
• May be assigned vault responsibilities

Qualifications

• High School diploma or equivalent required
• Minimum of 6 months cash handling experience required
• Minimum of 6 months previous experience in retail sales and/or financial services preferred
• Flexible schedule required with ability to work during hours of operations, including weekends and occasional non-bank operational hours
• Excellent communication (written and verbal) and interpersonal skills
• Able to work independently and exercise a high degree of initiative
• PC proficiency in desktop, laptop, tablet, and smartphone devices as well as Microsoft Office Suite software